Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "good work environment and people" ((in 18 reviews)); "Supportive Team" ((in 18 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "We need to get good people in and give them all the training and support they need to be the best they can be." ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

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eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

3.0

Jul 29, 2013

This company is very good to start your career

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very Good training is provided with good instructors

Cons

Not well paid according to your work load

3.0

Jul 15, 2013

Good first job for a fresher

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Lots to learn if you are a fresher 2. Good work culture in Pune geography

Cons

1. serious lack of processes and adherence to existing processes is poor 2. Too much pressure in work as you grow higher in the company

1.0

Jul 12, 2013

Average company to work in India. Limited opportunity to grow and learn in product development teams.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good visionary CEO. Company is doing good in business.

Cons

Average management team. Old product development technologies. Average process and practices. Old timers with limited skills and knowledge from US office control the India teams. They are valued more then new employees. Poor salary structure. Average culture and work environment. India leadership was good but many good people in Pune and Noida office have left the organization in last 1-2 years. (Use linkedIn ?) Unskilled incompatible people are at important positions. Favoritism is prevalent. Growth is limited.

Viewing 502 - 504 of 532 Reviews

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Jobs at eGain

Principal Software Engineer

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Analyst I, Solution Success

AI Knowledge Product Architect

eGain

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This company is very good to start your career

Good first job for a fresher

Average company to work in India. Limited opportunity to grow and learn in product development teams.

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