Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "good work environment and people" ((in 18 reviews)); "Supportive Team" ((in 18 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "We need to get good people in and give them all the training and support they need to be the best they can be." ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

Race / Ethnicity

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eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

3.0

May 10, 2012

ok

Manager

Recommend

CEO approval

Business Outlook

Pros

work and only work. nothing else

Cons

no play. have some fun

2.0

May 1, 2012

CEO doesn't like sales people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good Analyst relations and ratings innovative solutions Lots of money spent in new product development

Cons

Poor moral support for sales compensation below industry average sales people not allowed to visit headquarters PS hard for customers to understand

4.0

Apr 28, 2012

It has been great working with eGain communications

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Quality of work is good. work is quite challenging in terms of diversity. - The atmosphere is quite good. Very professional management.

Cons

- Compensation is not at par with the product development companies.

Viewing 517 - 519 of 532 Reviews

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CEO doesn't like sales people

It has been great working with eGain communications

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