Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "good work environment and people" ((in 18 reviews)); "Supportive Team" ((in 18 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "We need to get good people in and give them all the training and support they need to be the best they can be." ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

532 reviews

1.0

Jul 7, 2011

Make a suggestion, eGain buries there head in the sand

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free coffee and free use of the refrigerator. free Ping Pong Nice People in certain departments

Cons

VP of Sales and VP of Marketing don't get a long. Marketing has major favoritism toward workers in India. Very Cheap when it comes to speading for you to become successful. Un realistic goals to make money. Will not listen to any creative critisim. It there way or the highway!

1.0

Feb 16, 2011

Ok Company. Great Product.

Sales

Recommend

CEO approval

Business Outlook

Pros

-Great product, a lot of strong renewing clients -Nice people -Good benefits - - - - - - - - - - - - - - - - -

Cons

-Cheap -Very very very cheap -Employees are undervalued and taken advantage of -Disorganized -Stuck in their "Old School" way s

4.0

Oct 16, 2010

Management Needs new blood

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company has very talented people. Some of the employees we had are in top positions at Yahoo, Google, Microsoft. Environment is good until you run into the politics and management.

Cons

People who have been with the company for a long time are in top positions and basically think in DOS mode. They feel challenged when someone bright brings in new ideas. Cronism behind the scenes.

Viewing 526 - 528 of 532 Reviews

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Jobs at eGain

Vice President, Sales

Analyst I, Solution Success

Senior Customer Success Manager

Accounts Receivable Supervisor

eGain

eGain reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Make a suggestion, eGain buries there head in the sand

Ok Company. Great Product.

Management Needs new blood

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