Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 52 reviews)); "Good work life balance indeed" ((in 29 reviews)); "Great teams to work with across the board" ((in 18 reviews)); "Some very good managers." ((in 13 reviews)); "good work environment and people" ((in 12 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 16 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

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eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

4.0

Jun 5, 2010

Nice ambience at work, though management needs to be be more open, transparent and less meddlesome in operations

Product manager

Recommend

CEO approval

Business Outlook

Pros

Good, sharp people to work with; challenging work; decent work-life balance; flexible working hours; interesting technologies and products

Cons

Management interfered a lot with the operations; revenue-growth not consistent (hence some amount of insecurity)

4.0

Feb 1, 2010

Solution Architect

Solution architect

Recommend

CEO approval

Business Outlook

Pros

Challenging work Great People Good Product Ideas

Cons

Poor leadership Buggy Software Lack of Structure

2.0

Jan 11, 2010

eGain was doing well until it bought out companies with products outside the scope of its expertise.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Smart people, enthusiastic employees, interesting projects, and generous bonuses. Comfortable surroundings with few distractions, and many opportunities to learn new skills and technologies.

Cons

Upper management weak, middle management not supervised well. The overall intent of management is good, but they need to improve communications between groups and departments and improve product their line.

Viewing 529 - 531 of 532 Reviews

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Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Go-to-Market Leader, Government Sector

Analyst I, Solution Success

Accounts Receivable Accountant

Principal Software Engineer

eGain

eGain reviews

Company ratings over time

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Reviews by job title

Nice ambience at work, though management needs to be be more open, transparent and less meddlesome in operations

Solution Architect

eGain was doing well until it bought out companies with products outside the scope of its expertise.

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