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eGain

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eGain reviews

2.6

25% would recommend to a friend

(53 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.6

Career opportunities

2.5

Culture & values

2.3

Work/Life balance

2.0

Senior management

Ratings by demographic groups

Reviews by job title

53 reviews

Reviews about "Compensation"

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2.0
Nov 30, 2023

Management change is needed

Professional services engineer
Recommend
CEO approval
Business Outlook

Pros

Some of the co-workers are friendly.

Cons

Management is horrible. They are always asking for extra work, even outside of your normal work hours. They will often throw you on projects last minute and expect you to finish with limited resources, an extremely buggy product and being blamed for most of the shortcomings of the product. Most of these projects end up being band-aids to fix key issues that should have been addressed a long time ago. They go to all extents to cover their tracks on their bad decisions and even force you to go in gray areas of legality in some items. At the end of the day. Instead of having your back, you are just thrown under the bus. When it comes to compensation, they will use the lamest excuse to downplay your performance. In an overview of the market, this company has the lowest compensation possible.

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eGain Response
2y
Thank you for taking the time to share your experience. We appreciate and value your feedback as a former employee and are pleased that you experienced a positive rapport with your co-workers. At eGain, we strive to help our managers grow to the best leaders they can be. Your feedback will help to develop our management team further and improve upon the experience for all. Thank you for your commitment to eGain during your tenure and we wish you best.
2.0
Nov 19, 2023

Salary

Director
Recommend
CEO approval
Business Outlook

Pros

No much outside of salary

Cons

Everything. Not much to work with. Product not on par with competition.

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eGain Response
2y
Thank you for taking the time to share your feedback on your experience at eGain. We are pleased to see that the benefits provided to you were beneficial to your career. It is disappointing to hear that the work environment was not conducive to your overall career growth. We hope that our employees feel supported in their work and by eGain management and leadership. Thank you for your work while you were with us and we wish you the best in the future endeavors.
2.0
Aug 1, 2023

Things to consider

Sales
Recommend
CEO approval
Business Outlook

Pros

Great solutions for customer experience.

Cons

Commission payment avoidance is standard. Puts family first instead of customers and ALL employees.

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eGain Response
2y
Thank you for taking an opportunity to share your review. The success of our employees is important to us and we value the input on your experience. We appreciate your feedback on the commission structure, as this will allow us to learn and improve on our processes. We hope you continue to find growth in your position and thank you for your dedication to the company.
Viewing 7 - 9 of 53 Reviews
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Glassdoor has 549 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.