Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work life balance indeed" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Some very good managers." ((in 14 reviews)); "Supportive team" ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 17 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

4.0

Feb 27, 2024

Positive Team Support and Growth Opportunities

Implementation solution engineer

Recommend

CEO approval

Business Outlook

Pros

1. Managed Services team is very supportive 2. Work Environment is wonderful within the team 3, Growth opportunities within the team

Cons

Working hours can be a challenging sometimes.

eGain Response

2y

Thank you for sharing about your experience working at eGain. We appreciate and value your feedback as a former employee and are pleased that you experienced a positive rapport with your co-workers. Development opportunities within the organization is an important aspect in the overall growth of our employees. We never want out employees to feel overworked and your feedback regarding the working hours is beneficial to our continued success. Thank you for your commitment to eGain during your tenure and we wish you best!

1.0

Feb 26, 2024

Would Never Recommend

Sales

Recommend

CEO approval

Business Outlook

Pros

Cant think of any pro's

Cons

Nepotism in leadership Terrible management No care for employees, especially sales

eGain Response

2y

Thank you for taking a moment to share about your experience working at eGain. It's disappointing to hear that your overall experience did not meet the expectations set. eGain strives for a work culture of trust and balance and this feedback will help us to continue to grow and reflect. The reliability of the leadership and management team is important to us and we hope to continue to develop the strengths of the Company. Thank you for your hard work during your tenure and we wish you success in your career.

5.0

Feb 19, 2024

About salary

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Best support to work and good environment

Cons

Nothing to say about that

eGain Response

2y

Thank you for sharing about your current experience with eGain! We hope you have had the opportunity to grow with us these last two years. We are committed to providing a supportive work environment to all our employees and your dedication is a true sentiment to this value. As you continue to grow in your career with us, we encourage you to continue to share your feedback with your local HR team. We wish you continued success in your future with us!

Viewing 94 - 96 of 533 Reviews

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Jobs at eGain

Senior Marketing Operations Analyst

Analyst I, Solution Success

Accounts Receivable Accountant

Business Development Representative

eGain

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Positive Team Support and Growth Opportunities

Would Never Recommend

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