Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 55 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

4.0

Sep 8, 2023

Established company that still acts like a startup

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Plenty of latitude to be creative, with ample support Driven company with focus on retention and building relationships Truly a best-of-breed product set, with strong following and customer successes

Cons

CEO is still engrossed in many decisions that would be usually delegated, and sometimes direction is inconsistent. Very few people have access to CEO for influence on key decision-making aspects

eGain Response

2y

Thank you for taking the opportunity to share your feedback with us! At eGain, we hope that our employees are always supported by their peers and leadership team. We strive for continuous advancement in our teams and products and take your feedback seriously. We encourage you to continue sharing your experience and wish you continued success in your future with us!

4.0

Sep 2, 2023

comapny

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

fresher i visited this company

Cons

no cons till yet i found

eGain Response

2y

Thanks for taking the time to leave a review. We are excited to have you onboard and contribute to the success of the company! As you embark on your journey, we encourage you to continue to share feedback with your team and local HR personnel so that we can continue to improve. Thanks for all your contributions and we look forward to seeing your success!

5.0

Aug 21, 2023

Good work culture and smooth hours.

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Smooth work hours, people were very co-operative and good.

Cons

Salary was a bit less but good for a fresher and mid-experienced.

eGain Response

2y

Thank you for taking a moment to share about your experience at eGain! We are pleased that you enjoyed working alongside your colleagues and that the flexible work hours promoted a positive work-life balance. Thank you for sharing your input about the salary structure, as we always aim to ensure our employees are well-compensated. Your feedback is greatly appreciated. Best of luck in your future endeavors!

Viewing 115 - 117 of 533 Reviews

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Jobs at eGain

Accounts Receivable Accountant

Senior Marketing Operations Analyst

Analyst I, Solution Success

Software Engineer, II

eGain

eGain reviews

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Established company that still acts like a startup

comapny

Good work culture and smooth hours.

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