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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      1.0
      Aug 17, 2023

      Sell Company only future

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good technology market space still need, but saturated.

      Cons

      Need to change management or sell the company. CEO is rude and condescending. All upper management are related to the CEO. Last year not selling to any new customers and they are loosing customers. Management doesn’t know how to manage and don’t care about employees. Compensation below industry. Overhired sales and then had several rounds of layoffs. Competition is killing business. Company asked me to post positive reviews on this site.

      avatar
      eGain Response
      2y
      Thank you for your review and we appreciate you taking the time to share your experiences. It's disappointing to hear that your overall time at eGain did not lend to a positive work environment and we are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback is heard and will be addressed. Thank you for your dedication to the company during your tenure and we wish you best of luck in your future endeavors.
      2.0
      Aug 1, 2023

      Things to consider

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great solutions for customer experience.

      Cons

      Commission payment avoidance is standard. Puts family first instead of customers and ALL employees.

      avatar
      eGain Response
      2y
      Thank you for taking an opportunity to share your review. The success of our employees is important to us and we value the input on your experience. We appreciate your feedback on the commission structure, as this will allow us to learn and improve on our processes. We hope you continue to find growth in your position and thank you for your dedication to the company.
      4.0
      Jul 2, 2023

      About Company

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very Good company. Supportive people

      Cons

      No time to learn. You should know specific things while joining

      avatar
      eGain Response
      2y
      Thank you for taking the opportunity to share your feedback with us! At eGain, we hope that our employees are always supported by their peers and leadership team. We strive for continuous learning advancement for all and take your feedback seriously. We encourage you to continue sharing your experience with your leadership and local HR team and wish you continued success in your future with us!
      Viewing 118 - 120 of 533 Reviews
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.