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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      5.0
      Mar 1, 2023

      Best place to work

      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work in eGain. Nice environment and supportive people

      Cons

      I didn't find any cons.

      avatar
      eGain Response
      3y
      Thanks for sharing your feedback! At eGain, we value the input of our employees and strive to create a positive working environment. We are committed to the growth of our employees and aim to provide support in all facets with their success in mind. We thank you for all your contributions to the company over the years and wish you continued success!
      4.0
      Feb 27, 2023

      Balanced Working Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Working Environment Flexible Working Timing

      Cons

      Cross function processes and engagement should be improved.

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a thoughtful review! We are pleased to hear that the work environment is allowing you to have a successful experience. At eGain, we strive to create a positive work environment to allow for the continued growth of our employees. We truly appreciate your opinion on what can be improved and encourage you to continue to share your feedback. We wish you continued success in your career at eGain!
      2.0
      Feb 15, 2023

      Senior Leadership Needs to Go

      Marketing/sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people and very flexible. Above average salary.

      Cons

      Leadership lacks strategic thinking and know how. CEO is a micromanager which makes the overall culture extremely slow. There is no real marketing strategy to speak of, leading sales to generate their own leads especially in the EMEA market. No marketing tech stack (mail merge for email campaigns) Very much a culture of 'this is how we've always done it'. Employee turnover extremely high, yet issue isn't really recognised by leadership. Striking amount of nepotism in senior leadership, thus lacking real diversity of thought (and also skill).

      avatar
      eGain Response
      3y
      Thank you for sharing your feedback on your experience here at eGain. We are pleased that you enjoyed working with your colleagues and that the salary was well-received. It is disappointing that you did not feel supported in your work by the eGain leadership and management teams. We are always aiming for continuous growth and the success of our employees, so please know that your feedback will be addressed. Thank you for your dedication to eGain while you were with us, and we wish you all the best in your future endeavors.
      Viewing 139 - 141 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.