Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 30 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 17 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 18 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

1.0

Feb 10, 2023

Toxic Micromanagement

Presales solution consultant

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working here.

Cons

There is a high level of micromanagement from upper management. The company continues to use the same formula on repeat and expects success. They have failed to see that the market has changed and will not listen to their employees to make the changes needed. Morale is really low and anticipate them losing more employees in the near future.

eGain Response

3y

Thank you for your review and we appreciate you taking the time to share your experiences. It's disappointing to hear that your overall time at eGain did not lend to a positive work environment and we are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback is heard and will be seen by the right people to ensure issues like this are addressed. Thank you for your work while you were with us, and we wish you all the best in your future.

2.0

Feb 7, 2023

Not good experience

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Some people there are friendly

Cons

Not very good experience, paid very little

eGain Response

3y

Thanks for sharing your feedback. At eGain, we value the input of our employees and strive to create a positive working environment. It's great that you enjoyed working alongside your colleagues, and thanks for sharing your feedback on pay reviews and salary cycles. We are saddened that the overall work experience did not meet your expectations and we hope that in the future, our continued growth lends to your experience. We encourage you to continue to share additional feedback with us on Glassdoor and wish you success.

5.0

Jan 18, 2023

good

Software developer

Recommend

CEO approval

Business Outlook

Pros

friendly environment at work found

Cons

i could not remember any

eGain Response

3y

Thank you for sharing your experience and taking the time to write a review! And thank you for all your contributions during your employment with eGain. We work to create an inclusive and collaborative culture where all employees are treated respectfully. Please continue to share with us on Glassdoor any additional feedback you may have and we wish you the best in your future experiences!

Viewing 142 - 144 of 533 Reviews

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Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Principal Software Engineer

Go-to-Market Leader, Government Sector

Senior Marketing Operations Analyst

Analyst I, Solution Success

eGain

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Toxic Micromanagement

Not good experience

good

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