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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      4.0
      Nov 21, 2022

      Great Opportunity for Recent College Graduates

      Software engineer i
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Administration and HR do their best to move new hires to departments and positions which best match their education and skill set should opportunities arise. -Standard corporate benefits are guaranteed for all full-time employees, including healthcare (primary, dental, vision, and HMO), paid vacation time, 401k, stock plan purchases, and life insurance. -Company hardware and software are provided to all employees free of charge, primarily a laptop, charger, and any necessary programs. -Relocation and travel assistance is available to employees who must report to their designated office and travel frequently on company time. -Time schedules are highly flexible, employees can begin their shift at any time and leave after they've accomplishes all their goals for the day. -Quarterly bonuses are awarded to employees if eGain is "gaining" with regard to goals and revenue.

      Cons

      -If you are based in the main HQ in Silicon Valley, and transition to a technical team from a trainee, don't expect to earn the minimum salary in The Valley for the role you obtain right away. Your salary will stay the same as it was when you were a trainee until you exceed your performance review. -No union. These are essential for all companies as the union will negotiate on employees' behalf for safer working conditions, better benefits, and higher wages, all while protecting said employees from unwarranted retaliation. -Paid family and sick leave are not provided and must be taken out of one's vacation hours. -Diversity varies greatly among each individual team. But the engineering teams are the least diverse, with most employees of those teams being of Indian descent. Not a problem working with them at all, but certainly not diverse either.

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a review on your time at eGain! We are very pleased to hear that the benefits and work environment allowed you to succeed during your employment. It is also great that you felt supported by the Administration and HR teams to ensure that you were placed in a position that allowed you to perform to your full potential. Thank you for sharing your feedback on the salary cycle and diversity. DE&I is highly important to eGain and we strive to cultivate an environment of inclusivity amongst all of our teams. We encourage you to share continuous feedback and wish you the best of luck in your future endeavors.
      1.0
      Nov 18, 2022

      It's Impressive How Bad It Is Here

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of us on the Sales team are looking for other positions right now, and have each others' backs. Management is about to experience a rude awakening with the impending mass exodus, though it's debatable if they even care

      Cons

      -Terrible Management that continuously switches sales strategies -Demo system glitches out 80% of the time on customer demos -They force you to use company slides that give customers "Windows95" vibes - No marketing team to support you - Even when you do build rapport with a customer, the SDR team in India will continuously blast them with spam, reducing any chance you have to maintain credibility -eGain can't actually scale fast enough to keep up with a large customer, so they would rather have you close smaller deals first - Many reps have complained that they've been "screwed over" by the company when it comes to commission

      avatar
      eGain Response
      3y
      Thank you for your review and feedback as we appreciate you taking the time to share your experience. Our management and leadership teams are committed to ensuring that all employees feel valued and supported at eGain, so your feedback will be reviewed by the appropriate team members to address the issues raised. We would also encourage you to speak with your manager, HR or a member of our leadership team, regarding any other concerns you have.
      5.0
      Nov 14, 2022

      Best

      Se - i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything is great here to work

      Cons

      There is no fun zone, is the only cons I experienced.

      avatar
      eGain Response
      3y
      It is great to hear that you enjoy working with eGain. We hope that you continue to have a great experience and an even more enriching career here. Please send us any additional feedback you may have internally, and continue to reach out to us on Glassdoor.
      Viewing 148 - 150 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.