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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      1.0
      Nov 11, 2020

      It's taken me 5 years of therapy to recover from working here.

      Pre-sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -As mentioned before the travel opportunities. -The camaraderie a lot of good people that made the employee journey worthwhile. -The Products were good fun to sell and always kept you on your toes. -The KB solution was pretty rock solid not sure if it still is.

      Cons

      Don't want to sound like a broken record player repeat a lot of what is on here is completely true. From my personal experience I saw a lot of good people walk out the door. People are commodities no support and you will not be valued. I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them. I wasted 15+ years there and left after a mental breakdown. I would have hoped that it could or would have changed but reading the reviews on here I don’t think it has. Perhaps they need to practise what they preach maybe someone could build a knowledge base to support the management.

      3.0
      Feb 13, 2020

      Management is directionless, no room for creative and productive people

      Software engineer-ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Travel opportunities if you're in tech support, for rest of the teams you have to ingratiate your manager to get such good opportunities. 2. Good technical exposure, but again totally depends on who you report to. Not all leads and managers are willing to let their subordinates use their own ideologies to do stuff the way they like. 3. Good workplace to start your career, good for freshers.

      Cons

      1. Some undeserving people are leading the teams (mid and low level management). These leaders are insecure with their own subordinates. Due to this reason, they do not communicate well within the team, they do not give good exposure and are not willing to even listen to the ideas their subordinates come up with. Immaturity level is seen when they put their own subordinates on spot in front of upper management without that person knowing about it just to cover his own mistake. 2. Some Team Leads/Managers are most of the times unreachable or do not wish to communicate with their team which leads to lack of timeliness in the deliverables and increases the chances of rework. 3. No cultural/outdoor events are arranged. Also, no indoor game equipments such as carrom, TT, pool, foosball are made available. 4. No feeling of healthy work environment.

      1.0
      Nov 1, 2019

      Highly disappointing company!

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent product portfolio, but not evolving fast enough in an highly saturated market. Changes across the business needed to improve operations.

      Cons

      Some of the worst senior leadership team I have ever witnessed. CEO unable to delegate and not focusing on the high level strategies. Hiring and firing culture and unable to keep their best talents as a result. Struggling to capture new logos and revenue targets unrealistic.

      Viewing 199 - 201 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.