Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at eGain?

25% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Work life balance is good" ((in 29 reviews)); "Great teams to work with across the board" ((in 18 reviews)); "good work environment and people" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 16 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.6

25% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.6

Career opportunities

2.5

Culture & values

2.3

Work/Life balance

2.0

Senior management

eGain has an employee rating of 2.6 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

1.0

Oct 14, 2021

unprofessional workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

none that i can say

Cons

only suitable for friends and family of upper management. other employees are treated poorly.

eGain Response

3y

Thank you for your review and feedback. We appreciate you taking the time to share your experiences. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

4.0

Oct 4, 2021

Great Place to Start!

Accounts receivable accountant

Recommend

CEO approval

Business Outlook

Pros

Learned a lot at this company because they are on the smaller/medium side and because you're working directly with higher ups. Great place to start if you're a new grad or entering the workforce. Coworkers were also all very nice and welcoming!

Cons

Low Salary, work life balance is just okay.

4.0

Sep 21, 2021

Good Work Culture and Office Atmosphere

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

Friendly and helpful People Helpful management and administration Growing product Suite

Cons

Improper development phase documentation of requirements Poor food quality in canteen

Viewing 238 - 240 of 533 Reviews

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Jobs at eGain

Software Engineer, II

Analyst I, Solution Success

Senior Customer Success Manager

Senior Customer Technical Manager

eGain

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Great Place to Start!

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