Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work life balance indeed" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Great teams to work with across the board" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 11 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Feb 5, 2021

Continuous innovation, Product improvements and Excellent learning

Tech lead

Recommend

CEO approval

Business Outlook

Pros

-- Keeps focus on innovation, always strives to improve the product -- Lot many learning opportunities (technical, solution) -- Pretty flat org chart, everyone contributes -- Easy to reach management, all the suggestions are reviewed carefully and implemented thoughtfully

Cons

-- Can improve on delayed appraisal cycles

1.0

Jan 29, 2021

Lots of background politics to deal with

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Work life balance is good. Appraisal are late but good. Lots of parties. Very friendly environment for new College passouts.

Cons

Two sides of coin. 1. There is no any particular system,scrums,agile , no monitoring at all. Requirement changes each day. 2. Seniors have been there for so long that they don't want any changes. They recommend what they know even if the technology has been deprecated from sorce itself. 3.you will have to run backwards to match company tech requirement. 4. Most of all, I don't recommend if you are switching from other company. Your work will be analysed in some other personal space.company is good for beginners. 5. More the time you spend in front of your senior, more you will be appraised. 6. Even HRs are new as compared to higher ups so you can't even go to them for your concern.

4.0

Jan 25, 2021

Good Balance, Mediocre Management

Global sales representative

Recommend

CEO approval

Business Outlook

Pros

Don't overwork you in an area that loves too, enjoyable environment

Cons

Poor managment and transparency, different departments do not work well together

Viewing 271 - 273 of 533 Reviews

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Jobs at eGain

Senior Marketing Operations Analyst

Analyst I, Solution Success

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Senior Accounts Receivable Accountant

eGain

eGain reviews

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Continuous innovation, Product improvements and Excellent learning

Lots of background politics to deal with

Good Balance, Mediocre Management

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