Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work life balance indeed" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Great teams to work with across the board" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 11 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Jan 20, 2021

Can learn many new thing as its product based Company

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Good environment and supportive seniors

Cons

As till now I haven't seen any cons*

5.0

Jan 11, 2021

Excellent learning experience and package(hikes)

Associate pm

Recommend

CEO approval

Business Outlook

Pros

Many learning opportunities Very good salary hikes Opportunity to work from US and UK offices Monthly snacks party from office

Cons

No cons notices that is mention worthy

5.0

Dec 4, 2020

A performance oriented technology company

Technical lead

Recommend

CEO approval

Business Outlook

Pros

work culture, technology stack, transparency, eGain as a team

Cons

I do not see any as of now

Viewing 274 - 276 of 533 Reviews

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Jobs at eGain

Analyst I, Solution Success

Senior Customer Success Manager

Software Engineer, II

Accounts Receivable Supervisor

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Can learn many new thing as its product based Company

Excellent learning experience and package(hikes)

A performance oriented technology company

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