People fired without warning (including high achievers) and no explanation leaving others to wonder why and if they’re next. Lieu days (one of the perks of working holidays) were taken away. So, I lost my holidays and didn’t get the choice of taking time off on another day.
Negatives positioned as positives - Management acts like decisions that benefit them benefit us but actually these decisions often amount to a loss for employees such as 2-minute wrap-ups going to one minute which is absurd when you're also emailing every customer. They did this so we could take more calls, but this decreased our ability to serve customers post-call. This is very odd since being customer centric is a core value.
Sick days are counted against you - if you're late it counts against you as an occurrence - fine, that is acceptable - but people get sick and that ALSO will count against you. These 'occurrences' can result in you being fired without severance.
We were supposed to get premiums for working nights at the office - location, where we moved, is dangerous - me and many of my colleagues have had to work night shifts and have felt unsafe because there is no or sporadic bus service and we've had to take Ubers. Nobody wants to walk to the subway station in the middle of the night in a dead area. There is little traffic and not too many people around so it can feel threatening.
Our shifts have been changed to weekly shifts without notice and nobody wants that. It used to be talk of biweekly shifts in some management communications which was terrible for us since I already had to adjust to schedules that can go from 8-4 to 4-12 from one month to the next. It’s one thing to be flexible, it’s a whole other to see it in action and have to go week to week with your hours and days off changing. We are already overwhelmed and exhausted, our days off are unpredictable and we have to book off *before* finding out what our hours would be so even if the weekends line up (I.e they’re only a few days apart) you wouldn’t be able to take advantage of that and add a vacation day or two to have a significant amount oftime away. There’s a tight leash on how many people are able to book off and its caused real problems.
Another point about schedules - the whole scheduling system had been changed with little notice once, and all signs point to that happening again. Don’t be fooled by the positive reviews (they’re written by supervisors and management who actively encourage the practise). I am not talking about our workforce management software either but actual indecision on part of management. This lacks transparency, another ‘core value’
If you’re unsure about any part of this review I will leave you with these facts. There was a supervisor that was RECENTLY promoted who left within months. Turnover has been much higher than before. Over the summer, dozens of people (including me) have left without a job waiting and others have been let go.
