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      iCIMS

      Engaged Employer

      iCIMS reviews

      3.1

      49% would recommend to a friend

      (793 total reviews)
      avatar

      Jason Edelboim

      55% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      iCIMS has an employee rating of 3.1 out of 5 stars, based on 793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iCIMS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      793 reviews
      2.0
      Mar 30, 2020

      Burning out employees as quick as possible

      Implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits truly are amazing, some unlike I've ever seen previously. Your direct managers still want you to succeed, so that is still nice to have with you on a day to day basis.

      Cons

      It used to be that employees were expected to provide customers with the best possible service that they could find in the industry, when you could respond to customers at a maximum within 24 hours, however, after iCIMS was purchased by Vista Equity, the message has been to SELL SELL SELL, not thinking of how this would impact customer experience on the other side of the fence. Only one side of the business has been scaled, and that is sales, not the support, or professional services teams. The end result of this is literally 3-4x more work, with the same level of service expected to be provided, which is simply not realistic.

      2.0
      Apr 29, 2021

      Overworked, underpaid, under appreciated

      Tse ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent health benefits provided and 401k match

      Cons

      Literally everything about the job. Upper management is completely out of their element and has no idea how to manage the help desk. Because of their negligence, support wait times have exceeded over an hour for phone calls and sometimes up to 9 days for a support ticket. The support team is expected to be at their desks at all hours of the work day and will get nastygrams from managers if they are perceived as idle for longer than a few minutes.

      1.0
      Apr 15, 2021

      Once a promising company, now you couldn't pay me to stay

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers Challenging work Used to be a great environment to learn

      Cons

      Middle management Upper management C-Suite They overburden their employees without proper pay increases till you put in notice. Lost 95% of their tenured staff, so there is a massive knowledge gap and the inability to properly train and support new employees.

      Viewing 76 - 78 of 793 Reviews
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      ReviewsiCIMS reviews

      Glassdoor has 866 iCIMS reviews submitted anonymously by iCIMS employees. Read employee reviews and ratings on Glassdoor to decide if iCIMS is right for you.