iCIMS reviews

I used to really like this place and really learned a lot here. It seems like there are intense growing pains with getting larger and accepting money from Vista, as well as losing the founding CEO. We have basically no direction now, with multiple failed products and failed launches hanging over our heads, leading to a holding pattern where we desperately want to get purchased by another company. In the mean time, we have purchased many smaller companies, so that we can have "International" and "AI/ML" as selling points, but with little to no investment into current teams and projects. If you're thinking of interviewing, make sure to ask your interviewer: 1. When was the last major release of a new product or software your team has made? 2. When was the last cancellation of a project your team has worked on? This is not a part of the normal software lifecycle, which ebbs and flows over time. What ever happened to Attract (well, now Career Sites)? What ever happened to Passport (well, now Career Pass)? When was the last investment into the end-user, who still upload resumes and then retype the entire thing, despite that being a selling point of our software? There was such promise here. Oh, and enough with the "cimsters", dude. Come on.

Leadership doesn’t give any indication that they care about their employees or retention. Appropriate and thorough training is not provided across the org setting new employees up for failure. Constant changing of messaging and product capabilities leaves customer confused and frustrated. Constant questions, killing yourself reaching out to resources to get an answer, but never ever being able to get a straight answer. Feedback on the customer service side is ignored until employees get tired of not getting answers and just submit and move on. Prepare to apologize to your customer until you are blue in the face all while knowing that nothing will change. Pay is low and it feels like leadership takes every step to keep it there. A new commission plan was rolled out and it was so complex- get ready to do some serious calculations to even understand what you MIGHT be making for that quarter- then ask your manager to check it and confirm your conclusions and they will do the math as well and then still be unsure if it’s correct- felt rigged. Saddened to see this company fall so far because I really felt like it had the groundwork needed to make a difference in the industry. I hope that it gets better for all of those employees who decided to stick it out. Worried about the post sales experience for customers that are still using ICIMS.