iHerb reviews

Thank you for your feedback. We understand that the transition to our new payroll and HR management systems previously caused some pay delays. However, we are confident at this point that these issues have been resolved from a system standpoint. If any other issues cause a pay error (team member does not enter hours etc.), the company quickly responds upon notification to correct the error. As for issues regarding anyone in a management position at any iHerb location, including Human Resources, we encourage team members to use the Open Door policy to raise these concerns to the appropriate person within the organization. All concerns are taken seriously and are quickly resolved

We appreciate that you have taken the time to share your opinions and concerns with us. iHerb offers one of the more diverse workplaces in the U.S., with team members from over 30 different countries, and we take our inclusion opportunities seriously. As you note, it's true that iHerb looks to pay competitively and fairly, not only with base salaries but from a total rewards and benefits standpoint. Our HR partners work proactively with iHerb hiring managers to confirm that job descriptions are current and realistically reflect the expected work duties prior to sending to Talent Acquisition for job posting. While iHerb recently underwent a strategic re-structure effort in the first quarter, we would dispute that layoffs are a weekly or even a routine activity for iHerb. We don't hide from difficult feedback. Your review is a critical one and yet we know we will learn from your feedback, and so there's no bias to "take [bad reviews] down". Finally, iHerb's executive team averages five years' tenure with the Company; with an eye for growth and building the best future-forward team, we've welcomed experienced executives to the iHerb team to encourage and steward that growth. We invite you to reach out to iHerb's HR partners, either your local HR manager and/or HR leadership, to meet with us directly and share more of your ideas about how we can re-establish your trust in iHerb and the engaging team member experience.