mindWireless reviews

There is a colossal upstairs / downstairs disconnect between the CEOs and the operations team, and the intermediary operations manager spends so much time spinning facts and telling everyone what they want to hear that you will never get a straight answer from him about anything. When do I get a performance review? "Be patient." What about that raise? "It's coming, be patient." Don't waste your time... it's not coming. You won't get a raise, but you will get a run-around. A previous review reads "I think some of the negative reviews about the company have been written by employees that have been terminated for poor performance or poor attendance." With the company being as small as it is, I can say with confidence that none of these were written by people who were fired. In fact, the turnover rate was so absurdly high that I started making a list of names as people left. About 85% of the people who left did so of their own volition. During my tenure there, we averaged a loss of one person every 2.5 weeks. Unreal, no? Especially for a company this size (about 40 people)... You can continue reading, or leave off here and let the through-the-roof turnover rate speak for itself. There is no accountability. Want to slack off? Sure, go for it. Want to come in consistently late and, as a previous review stated, watch Netflix and YouTube? Go for it. You may be ushered to the door eventually (in about 5 months or so), but so long as you are still working at about 30% and are furtive in all your non-work activity, you'll probably be okay. This kind of behavior never affected me directly, but I saw it running rampant among other employees and it had a hugely detrimental effect on company morale. There is a good chance that you will end up picking up these people's slack and you will definitely not be compensated for it. Base-level employees end up doing managerial work and are simply not paid for their effort. They quickly realize this, become unhappy, and quit. I've seen this cycle repeat itself endless times. I won't go on and on and repeat the negative that has been said in previous reviews, for risk of sounding like an embittered, disgruntled former employee. But I would encourage 1) reading the more negatively-biased reviews to see what intelligent former employees have to say about the company, both the good and the bad, and 2) reading the 5-star, glowing reviews and seeing them for what they are: staged attempts at balancing out the negative that has already been said in other reviews. They are brief, say nothing of import, and are obviously contrived by the management. When I first joined the company, I was told by one of the founders that mindWireless was a family, big enough to have industry clout, and small enough that everyone got to know each other pretty well. I got in, and the then-office manager bungled my insurance paperwork. When I reached out to her, I was told to by the same founder to "leave her alone and figure it out yourself." This same person was entirely absent during my last days at the company. I don't expect to be treated like family at work; it is, after all, work. What I do expect is to be treated fairly and with honesty by my employer. At mindWireless you will be treated with neither fairness (in terms of pay or promotions) nor honesty (see previous review about "misrepresentation at its finest"). Look elsewhere for work - you'll be happier for it.

Misrepresentation to potential employees: This is by far my biggest complaint about mindWireless. Management does not accurately describe the job to potential new hires. mW targets recent college graduates with some work experience on their resumes, people who are ready to really lay some foundation to build a career. mindWireless tells them that there is room to grow and advance when in fact there is not. The turnover rate is extremely high because the company does not value its employees. mW is fine with hiring and firing rather than raising salaries and promoting from within. There are plenty of qualified people in Austin, TX who are willing to work a low paying job like this for 6 months to 1 year, and I feel that they should be marketing this job to those people (or at the very least be honest to their target employee market). The management team also tells new employees that mW offers "competitive salaries" for the position, but a little research proves that mW salaries are considerably lower than the industry average in Austin, TX. Had my expectations been set accordingly when I started working at this company, my "Cons" list in this review would be much shorter. Misrepresentation to clients: This company is barely able to keep its head above water and provide contractually obligated services. Each current client is so essential to keeping the company afloat that the management team is consistently breaking their own rules and creating new ones to put a temporary bandage on an issue, rather than addressing the root of a problem. Employees are taken advantage of: While employees at small organizations are expected to wear many hats, mW takes it too far. Several Mobility Care Associates (including myself) have had the opportunity to step up and take leadership roles within the help desk team by taking on the role of a Mobility Care Manager after one of the said managers leaves the company (which happens often with the high turnover rate). So these lucky hybrid employees do the work of an Associate as well as the work of a Manager for specific clients, however are not compensated in any way. If mW has no intention of promoting these employees, they should thank them for the work they have done in the interim and hire someone to whom they are willing to award the "Manager" title. I spent nearly 8 months in this hybrid position (with no raise or promotion), and others have spent longer. Poor working environment: mW takes micromanagement to the extreme. We are logged into live queues taking calls, so it is understandable that some system should be in place to ensure that we are meeting service license agreements. The company chooses to do this by having someone monitor help desk employees all day, and send messages to the employee if they are out of the queue for more than a minute or two. Management does not take the hybrid employees' (mentioned in the previous paragraph) job duties into consideration, so the hybrids are harassed regularly despite the fact that they must log out of the live queues to address help desk account management related duties. All employees must clock in and out upon arrival, lunch and departure. There is no grace period with the time punches, so if an employee is just a few seconds late it is counted as an "occurrence" on his or her record. The working environment is very much like that of a call center, although the management team refuses to admit this (and insists that it is not). The overall direction and goal of the company are a mystery: The company does not communicate any of this to its employees. Employees have no idea where the company stands in the marketplace nor any idea of what quarterly and yearly revenues look like. Even the structure of the help desk is changing, but the company has done nothing to communicate (or even acknowledge) the changing environment that directly effects our day to day duties. Office politics: I understand that office politics are inevitable, therefore this is not as high on my "Cons" list. This is a major complaint for many employees so I do feel that it is worth mentioning. The CEOs are very active in their church, so they do a lot of recruiting for open positions through the church. The church recruits who are hired are definitely favored and promoted over other employees that are equally (and in some cases more) qualified. How the CEOs chooses to hire and promote is certainly their business, but many employees feel that the church recruiting/promoting is unfair and frustrating.