Is it hard to get hired as a Operations Agent at Southwest Airlines?

Operations Agent applicants have rated the interview process at Southwest Airlines with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Operations Agent at Southwest Airlines?

Candidates applying for Operations Agent roles take an average of 31 days to get hired, when considering 44 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.

Where can I find Southwest Airlines interview experiences by job title?

Flight Attendant (723) ; Ramp Agent (528) ; Customer Service Representative (187) ; Customer Service Agent (167) ; Operations Agent (110) ; Intern (99) ; Manager (70) ; Customer Service Supervisor (56) ; CSA - Customer Service Associate (54) ; Ramp Supervisor (53) ; Airline Pilot (50) ; Captain (47) ; Analyst (46) ; Customer Service (43) ; Senior Software Engineer (38)

Skip to content Skip to footer

Notifications

Southwest Airlines

Southwest Airlines Operations Agent interview questions

based on 45 ratings - Updated Apr 10, 2026

Easy interview difficulty

Very positive interview experience

How others got an interview

84%
Applied online
Applied online
12%
Other
Other
2%
Employee Referral
Employee Referral
2%
In Person
In Person

Interview search

45 interviews

Operations Agent Interview

Mar 15, 2017

Anonymous Interview Candidate

No offer

Positive experience

Easy interview

Application

I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Los Angeles, CA) in Mar 2017

Interview

They called after applying online for Ops Agent, schedule a phone interview 2 weeks later and then a face to face 2 weeks after.... waiting to hear if hired or not

Interview questions [1]

Question 1

they asked about experience with previous jobs and seem to not want to get in the way of pursuing other passions

Answer question

Operations Agent Interview

Mar 7, 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through other source. The process took 2 months. I interviewed at Southwest Airlines (Dallas, TX) in Sep 2014

Interview

It was brief, but thorough. They wanted to know more about my personality then anything. The company is big on culture and how you fit into that culture.The interview was with a recruiter and two people from that department.

Interview questions [1]

Question 1

Why do you want to work for Southwest Airlines.

Answer question

Operations Agent Interview

Jan 27, 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. The process took 7 weeks. I interviewed at Southwest Airlines (Baltimore, MD) in Jan 2017

Interview

Phone interview followed by F2F. Phone interview was not bad at all - just be yourself. F2F was very laid back. Again - be yourself. Southwest looks for an outgoing personality and someone who is in line with their company culture. Do your research.

Interview questions [2]

Question 1

Name a time when you were faced with a challenging confrontation by a customer - where were you and how did you resolve the issue?

Answer question

Question 2

Name one positive experience you had with a customer.

Answer question

Viewing 26 - 30 of 45 Interviews

Jobs at Southwest Airlines

Ramp Agent - LGB (Part-Time)

Supervisor Customer Service - BHM

Operations Agent - LIH

Supervisor Ramp - SAN

Supervisor Ramp - DCA

Southwest Airlines interviews FAQs

Southwest Airlines interviews Southwest Airlines Operations Agent interviews

Southwest Airlines

Southwest Airlines Operations Agent interview questions

Easy interview difficulty

Very positive interview experience

How others got an interview

Interview search

Operations Agent Interview

Operations Agent Interview

Operations Agent Interview

Jobs at Southwest Airlines

Southwest Airlines interviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Operations Agent Interview

Operations Agent Interview

Operations Agent Interview

Southwest Airlines interviews FAQs

Glassdoor

Employers

Information

Work With Us

Jobs at Southwest Airlines