1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck and remote work is optional

Cons

Everything about this company is a con. They are not together, definitely not big hearted, have no idea what unconventional actually means, and only show tenacity to force everyone to do what they want. Low salary, terrible benefits, and the "bonus" every 5 yrs from employee stock is actually lower than the cost of living increase good employers give every year.

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1-800 Contacts Response
3w
Thank you for your feedback. We’re sorry to hear your experience didn’t reflect the culture we strive to create. We know perceptions of our workplace, compensation, and benefits can vary, and we take feedback like this seriously. We’re continually working to improve and ensure we’re supporting our team members in meaningful ways. We appreciate you sharing your perspective and wish you the best moving forward.
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Shareholder Payout, managers, time off

Cons

The pay isn’t worth the amount of abuse we take from customers (you wouldn’t think people were actually rude about contact lenses but they are), training wasn’t great as they pushed heavily on what to know about the company and basic knowledge of how vision works but, for a sales job you’d think they train you on how to actually sale and what they expect from you in that aspect along with quotas but instead you are thrown in the wolves and are completely at a loss when you get a write up after your first month because you aren’t selling enough but again in training your tough basic stuff and nothing about the selling part or expectations. Also, there is no room to grow or to get raises which managers have stated that there isn’t a way to really move up in the company but during hiring they say you can? Really sucks to be deceived. Not worth it in this economy to live off of $15 hourly and the stress that comes behind quotas and lack of training.

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1-800 Contacts Response
3w
Thank you for taking the time to share your experience. Our associates and their growth are very important to us. We want our associates to feel they have the training, tools, and support necessary to succeed in their roles. We also strive to offer competitive compensation and opportunities for associates to grow their earnings and careers. Your comments help us improve, and we appreciate that. Thank you for your time with us, and we wish you nothing but the best in your future endeavors.
5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the flexibility! My family always comes first. If you want to develop/grow - there is unlimited resources available to help in all areas of life

Cons

Working from home can sometimes be isolating

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1-800 Contacts Response
1mo
Thank you for the many years of hard work you have put in with us! We are happy to hear you have a healthy work-life balance, which is one of our biggest goals as an organization. We understand working from home can sometimes feel isolating, and we hope to continue finding ways to create community amongst our associates, even remotely. Again, thank you for your review! We are very happy to have you with us.
Viewing 4 - 6 of 634 Reviews

Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.