Does 1st Source pay their employees well?

According to anonymously submitted Glassdoor reviews, 1st Source employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at 1st Source. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at 1st Source?

75% of 1st Source employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1st Source 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 21 reviews)); "They offer great benefits and are family oriented." ((in 9 reviews)); "Work/Life balance is good." ((in 5 reviews)); "Great work environment, always happy to help and improve in your intended role." ((in 5 reviews)); "Great Coworkers to work with." ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 16 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "You will never get a raise." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

What are employees saying about 1st Source layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1st Source layoffs and their outlook for job security at 1st Source in 2026.

What are the top reviewed 1st Source locations?

South Bend , Fort Wayne , Valparaiso , Hebron , Elkhart , Chesterton , Portage , Mishawaka , Colorado Springs , Buffalo , Niles , Middlebury , Lafayette , Mill Creek , Westville , Macy , Bremen , New Carlisle , Warsaw , Irvine

1st Source reviews

3.6

75% would recommend to a friend

(180 total reviews)

Chris Murphy III

76% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (180 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1st Source has an employee rating of 3.6 out of 5 stars, based on 180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1st Source employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

180 reviews

3.0

Jul 20, 2015

CSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very easy position as a CSR which is really a teller. The customers were great 99% of the time.

Cons

The Manager at the location I worked at was horrible to the point where customers avoided her at all cost.

3.0

May 12, 2015

well, at least the benefits are decent.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The insurance and health care benefits are very well structured, as our insurance provider is accepted by most doctors in the area around all our locations. There's also a good short term disability program which pays a percentage of one's salary during extended absences up to six weeks (great for new mothers or those with surgical needs). The environment is supportive of those with long term illnesses such as cancer or physical disabilities.

Cons

There are limited opportunities for advancement if one does not start out working in the banking centers. One can easily rise up the ranks to management in a short period of time in the banking centers, but if you're in the support side of things, even lateral moves are a challenge.

4.0

Jul 4, 2025

It's a good place for those who want a career in banking.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Company values it's employees and has a robust training program. Good benefits Clear ladder for advancement

Cons

As a CSR you are still very much in a retail environment. So if you don't want a customer facing role this job isn't for you. I've had colleagues belittle me for not knowing something but asking and then also get mad for not asking enoughh questions after being belittle.

Viewing 10 - 12 of 180 Reviews

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Jobs at 1st Source

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South Bend, IN

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Bluffton, IN

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1st Source

1st Source reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

CSR

well, at least the benefits are decent.

It's a good place for those who want a career in banking.

Top companies for "Compensation and Benefits" near you

Jobs at 1st Source