Is 1st Source a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 1st Source have rated their employer with 3.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 1st Source .

Does 1st Source pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 1st Source with 2.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 1st Source.

How happy are Customer Service (CSR) professionals working at 1st Source?

74% of Customer Service (CSR) employees at 1st Source would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated 1st Source with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"the People are friendly, and always willing to help." ((in 18 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "friendly and helpful environment and staff" ((in 4 reviews)); "Great work environment, always happy to help and improve in your intended role." ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 15 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews)); "You will never get a raise." ((in 4 reviews))

1st Source Customer Service (CSR) reviews

3.4

74% would recommend to a friend

(30 total reviews)

Chris Murphy III

66% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated 1st Source with 3.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. 1st Source is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

30 reviews

2.0

Nov 1, 2021

Work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very easy work with simple tasks.

Cons

Management is horrible and treat your poorly. Very hard to get a raise. Customers also treat you as if you are less then them. Would highly not recommend working as a CSR.

5.0

Oct 27, 2021

Really great people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Great people coworkers and managers were great -Tuition Reimbursement -Flexible schedule

Cons

-Raises are difficult to obtain after the 3rd year or so at least in the CSR position -There can be a high turnover in some branches

4.0

Jul 27, 2021

Great place to learn

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great local management, know your customers and get respect from most people. Opportunity to grow if you would like to grow

Cons

The benefits are outdated and honestly pitiful when they state they are for family but don’t provide much or any maternity/paternity leave.

Viewing 16 - 18 of 30 Reviews

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1st Source

1st Source Customer Service (CSR) reviews

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