Is 1st Source a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 1st Source have rated their employer with 3.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 1st Source .

Does 1st Source pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 1st Source with 2.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 1st Source.

How happy are Customer Service (CSR) professionals working at 1st Source?

74% of Customer Service (CSR) employees at 1st Source would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated 1st Source with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"the People are friendly, and always willing to help." ((in 18 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "friendly and helpful environment and staff" ((in 4 reviews)); "Great work environment, always happy to help and improve in your intended role." ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 15 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews)); "You will never get a raise." ((in 4 reviews))

1st Source Customer Service (CSR) reviews

3.4

74% would recommend to a friend

(30 total reviews)

Chris Murphy III

66% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (30 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated 1st Source with 3.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. 1st Source is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

30 reviews

4.0

Sep 10, 2017

Great place for entry levels!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They are diligent about providing the training you need to grow in the position you are hired for. They offer great benefits and are family oriented.

Cons

They tend to pay to little for the positions in the retail side of the bank. other than that I don't have too much to complain about!

2.0

May 3, 2016

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company, as a whole, is very customer oriented. The customers are truly wonderful to work with. Teri is the best trainer I've ever worked with. They have a very well structured two-week training session before you go to work at the branch. That first two weeks had me motivated and excited to grow with the company. However, the training and support stopped after that, and I started to lose that ambition.

Cons

The manager at my branch was very self focused and would never follow through with things. There is no communication, and the managers really take advantage of there roles. Don't bother reaching out to HR because they will not get back with you. Also, you can get away with breaking policy as long as the manager likes you. If not, then you don't stand a chance. Show Less

4.0

Mar 13, 2015

Learned a lot of useful information and skills with customer service.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great customer base. Good cultural feel. The communication from staff to manager is quick and effective. Atmosphere in workplace is relaxed amount coworkers.

Cons

Top level is hard to communicate to if you are the one who is interacting with customers. Systems tend to go out randomly.

Viewing 28 - 30 of 30 Reviews

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Jobs at 1st Source

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1st Source

1st Source Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place for entry levels!

Customer Service Representative

Learned a lot of useful information and skills with customer service.

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Jobs at 1st Source

1st Source reviews FAQs

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