Is 1st Source a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 1st Source have rated their employer with 3.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 1st Source .

Does 1st Source pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 1st Source with 2.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 1st Source.

How happy are Customer Service (CSR) professionals working at 1st Source?

74% of Customer Service (CSR) employees at 1st Source would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated 1st Source with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"the People are friendly, and always willing to help." ((in 18 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "friendly and helpful environment and staff" ((in 4 reviews)); "Great work environment, always happy to help and improve in your intended role." ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 15 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews)); "You will never get a raise." ((in 4 reviews))

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1st Source

1st Source Customer Service (CSR) reviews

3.4

74% would recommend to a friend

(30 total reviews)

Chris Murphy III

66% approve of CEO

76% positive business outlook

Ratings by category

3.8

Career opportunities

3.7

Culture & values

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Senior management

2.8

Compensation and benefits

Customer Service (CSR) employees have rated 1st Source with 3.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. 1st Source is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

3.0

Jul 9, 2021

It’s okay..

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Great hours and easy tasks.

Cons

Personally I feel like this company lacks diversity which makes it really awkward when people get personal and talk about their “opinions”. I also feel like they don’t give young people a chance to learn and grow. The pay should not be 12 an hr especially if you are a float. Mcdonalds and target pay more.

3.0

Jul 6, 2021

There's good and bad in every job that you find

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home and hourly pay

Cons

They will terminate you just because you have IT issues

3.0

Jun 16, 2021

Decent job wish they paid more

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers, decent time off

Cons

Upper management only cares about sales

Viewing 19 - 21 of 30 Reviews

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Jobs at 1st Source

Teller (Client Services Representative), Fort Wayne Downtown Banking Center, Fort Wayne, IN

Teller (Client Services Representative), McKinley Avenue Banking Center, Mishawaka, IN

Mishawaka, IN

View job

Teller (Client Services Representative), Bristol Street Banking Center, Elkhart, IN

Teller (Client Services Representative), FLOAT, LaPorte County, IN

Teller (Client Services Representative), Nappanee Banking Center, Nappanee, IN

1st Source reviews FAQs

1st Source reviews 1st Source Customer Service (CSR) reviews

1st Source

1st Source Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It’s okay..

There's good and bad in every job that you find

Decent job wish they paid more

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1st Source reviews FAQs

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