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21c Museum Hotels

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21c Museum Hotels reviews

3.5

59% would recommend to a friend

(161 total reviews)

Heather McCrory

55% approve of CEO

45% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

21c Museum Hotels has an employee rating of 3.5 out of 5 stars, based on 161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 21c Museum Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

161 reviews
1.0
Jun 5, 2019

The Worst Company to Work For - Don't Do It

Event manager
Recommend
CEO approval
Business Outlook

Pros

The Museum is the only Pro.

Cons

Since Durham's location opened up in 2015, 21c has been through 5 Event Managers. 4 F&B Directors, 4 GMs, 4 DOSM's, and the list goes on and on. 21c will hire you, not give you the tools or proper training that you need, and then expect you to do your job with blindfolds on. They parade themselves as an all-inclusive place to work but then treat their managers, staff, and team members like they're disposable. This was honestly the worst eight months of my life and I feel so badly for the brides that will get married at 21c. The place is disorganized and the company culture is toxic. If you have a pulse, go work for another company.

avatar
21c Museum Hotels Response
7y
Because we know that we are equally defined by our achievements and missteps, we appreciate the time that was taken to provide feedback regarding your work experience. 21c is committed to fostering our teammates with a positive and supportive work environment. When our people thrive, our guests benefit. In order to accomplish this, the fit amongst staff and the overall culture must be mutually beneficial. We never want anyone to feel that they are disposable, as our company culture is predicated on the notion that We Say Yes, allowing for second chances, education, growth and development. We expect this from ourselves, as well as our employees, and actively seek to get better every day.
2.0
Feb 1, 2018

Chaotic Fun

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trendy new art with a staff to match! It's a lively work atmosphere and a very neat company culture. Everyday there is a new problem but the fun part is working with the team to come to unique solutions. The benefits/perks are a great added bonus!

Cons

Artists beware! This is just a hotel with artwork on display. The "museum" title is just to get more customers to come in. Don't expect this to be a stepping stone to get into the arts or an opportunity to connect directly with the community. There is little room for creative expression and new ideas. They just want people to spend money. Managers are around to micromanage and point out mistakes but are never to be found when you need actual help.

avatar
21c Museum Hotels Response
8y
Hi there! Every day brings new challenges but working through them with a team you genuinely enjoy is the best! The 21c Museum Team includes 18 full time staff; we are a multi venue museum, spread out across 8 locations. Each with a full time Museum Manager whose role encompasses everything from collection care to programming and community engagement. We encourage you to reach out to someone on property regarding your feedback. Your Museum Manager would be happy to talk to you about what she does and how the museum team works. We want to be sure your questions are answered!
3.0
Jan 4, 2017

Two Different Worlds

Bellman
Recommend
CEO approval
Business Outlook

Pros

Because the hotel is edgy and in Louisville, KY, it naturally attracts some fun and outside-the-box characters to work with. Generally, you're left to handle your own responsibilities, except for the occasions when the micromanaging COO comes around.

Cons

There are definitely two classes of employees at 21c, which are the owner class and the underling class. So many entitled phonies around there, it's unbelievable. Also, the owner treats the place like his own palace, and the hotel staff as his own servants, whom he doesn't feel obligated to tip under almost any circumstances.

avatar
21c Museum Hotels Response
9y
Thank you for this feedback. We appreciate the time you spent with us.
Viewing 1 - 3 of 161 Reviews
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Reviews21c Museum Hotels reviews

Glassdoor has 161 21c Museum Hotels reviews submitted anonymously by 21c Museum Hotels employees. Read employee reviews and ratings on Glassdoor to decide if 21c Museum Hotels is right for you.