A Place for Mom reviews

4.0

76% would recommend to a friend

(1,427 total reviews)
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Tatyana Zlotsky

80% approve of CEO

77% positive business outlook

A Place for Mom has an employee rating of 4.0 out of 5 stars, based on 1,427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The A Place for Mom employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
2.0
Jul 27, 2018

Senior Living Advisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home and their benefit package are pluses.

Cons

Company values changed when the founders sold to an investment group. What was once a company that truly helped families, became an organization only concerned with how many phones dials Advisors can make in one day in order to refer families to as many assisted living communities as possible so as not to lose referral fee revenue. The only thing management is interested in helping is their bottom line. The stress and pressure are high, and their pay scale is low. Every year they make it more and more difficult to attain the income you earned the prior year. Also, if you are looking to have any flexibility in your work-from-home environment, look elsewhere. They offer zero flexibility.

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A Place for Mom Response
7y
Thank you for taking the time to leave a review. We’re always grateful to hear different perspectives on working at A Place for Mom and continue to use this feedback to improve our workplace. A Place for Mom was founded as a business to provide free assistance to families looking for care for their loved ones. Now in our 18th year, APFM continues to fulfill this need. As a for-profit business, we are able to offer this service 100% free for families, relying on our community partnerships to keep us supported financially. We believe this arrangement offers the best outcome for all involved. As for the employee experience at A Place for Mom, this is a high priority for us, and that’s why we always encourage all employees to talk to their manager or to human resources if any issues arise. If you wish to talk with Human Resources, please feel free to email HR@aplaceformom.com and we are happy to talk.
1.0
Feb 24, 2020

New CEO and Exec Leadership are a Total Disaster!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you're in the Seattle office especially, there are really not many "Pros" left to talk about. The original mission of the company was great, but it's been completely diluted by the current leadership.

Cons

First of all, the company desperately needed a new CEO. The old CEO had the company way behind across the business. The new CEO, who lives in NYC, came right in with an enormous amount of "Im the boss, Im great, NYC is great, Seattle is horrible" attitude. He had very little interest in getting to know anyone in the Seattle "Corp HQ" office at all. They got rid of most leadership with any understanding of the business or customers. They hired a group of amazingly ineffective executives...ALL of them are hopelessly unaware of how bad they are at their jobs. The blame game and follow the next shiny object are on full display as they try, unsuccessfully, to build the business. Everything they've attempted to do has been a total mess. Their large egos and tone-deaf arrogance are exceeded only by their incompetence and utter lack of ability. They basically came in and straight up lied to everyone in the Seattle office. They've done all they can to force people to leave on their own, or down right just got rid of people for no apparent reason. It's likely that they think they can build up the business to a certain point, and perhaps the ownership group will try and sell the business. The owners, who everyone touted as business geniuses when they visited the office, are either not very good at hiring CEOs, or they knew exactly what they were doing and simply did not care. The business though, appears to be speeding downhill at a rapid pace. If you're looking to join this company, in any city or in any capacity, I would suggest that you run away as fast as possible. Same suggestion for any potential buyers out there. They might even respond to this review with a generic "Sorry you're having a poor experience. Things are always bumpy with new leadership" etc, but they can't refute any of what I've just written.

1.0
Aug 16, 2018

AVERT! AVERT! Absolutely Awful!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible views of downtown Really nice office Free lunches on occasion Happy Hours on occasion You don’t need to be *that* good at your job to get promoted (so long as you blindly support the Chiefs)

Cons

I could literally write a novel at why this company is so terrible, but I’ll try to keep it relatively brief. The company changed ownership July of 2017 and since then has done a complete 180 on performance and culture The company used to make decisions based on what was driving the most profit dollars and what was good for the employees. However, after the purchase (and the CEO got a super fat check) this suddenly shifted to decisions seemingly guided by the CEO’s personal feelings. From what I witnessed, he fired anyone who disagreed with his decisions and the only people remaining are yes-men (and 2 yes-women). Since decisions are now crafted based on what will make the company look better in front of the board, instead of actual data, and based on a fear of divergence the company is no longer an enjoyable place to work. You have to walk on eggshells, subtly beat around the bush, and blindly follow glaringly bad decisions (otherwise you’re suddenly out of a job). As many other reviewers have pointed out, some reviews have been coerced and/or compensated. Employees (I think they target new and/or field employees) will be sent an email directly to them stating that Glassdoor is critical for recruiting and they’ve been chosen to write a review that month. They’re asked to respond to the email when the new review is posted and in turn they’ll receive an Amazon gift card. HR is head by Legal which is pretty much all you need to know about the work culture. Employees are liabilities, not assets. You will have no one to turn to if you have an actual issue within the company because HR reports to the company’s lawyer who obviously has he company’s best interest at heart, not yours.

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A Place for Mom Response
7y
Thank you for your feedback about working at A Place for Mom and we are very sorry that working here was not a better experience for you. As you mentioned, we have undergone some restructuring, but this is so that we can do a better job at our primary purpose: to help families find senior living options. During any period of growth we know that change can be hard and uncomfortable, but we are confident that the decisions we make are in the best interest of our employees and the families and seniors who use our free service. We do encourage employees to offer feedback on sites like Glassdoor, just like you have. However, we do not offer any kind of incentive to employees to leave reviews, positive or otherwise. The gift card you mentioned below is an annual gift employees receive on their anniversary hire date as a token of our appreciation for all they bring to A Place for Mom. If have wish to discuss further, we encourage you to email us (hr@aplaceformom.com) so we can continue to talk and hopefully address your concerns one on one.
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Glassdoor has 1,473 A Place for Mom reviews submitted anonymously by A Place for Mom employees. Read employee reviews and ratings on Glassdoor to decide if A Place for Mom is right for you.