Is ADT a good company to work for as a Inbound Account Representative?

Inbound Account Representative professionals working at ADT have rated their employer with 2.2 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of ADT employees being 3.0 out of 5 stars. Search open Inbound Account Representative Jobs at ADT now and start preparing for your job interview by browsing frequently asked Inbound Account Representative interview questions at ADT .

Does ADT pay Inbound Account Representative employees well?

Inbound Account Representative professionals rate their compensation and benefits at ADT with 3.0 out of 5 stars based on 18 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Inbound Account Representative salaries at ADT.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (97) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 399 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 366 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "work from home is good" ((in 125 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 120 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 178 reviews)); "No training (sink or swim)" ((in 171 reviews)); "The managers have no.formal" ((in 151 reviews)); "horrible upper management." ((in 111 reviews))

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ADT Inbound Account Representative reviews

2.2

0% would recommend to a friend

(18 total reviews)

Jim DeVries

1% approve of CEO

Ratings by category

4.2

Diversity & inclusion

3.0

Work/Life balance

3.0

Compensation and benefits

2.8

Senior management

2.0

Career opportunities

1.8

Culture & values

Inbound Account Representative employees have rated ADT with 2.2 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Inbound Account Representative professionals have an average working experience there. ADT is rated 36% below average by Inbound Account Representative professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

2.0

Feb 27, 2025

All calls count

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

You can make money but..

Cons

Its a numbers game. How many call you take and how many sales you make. The problem is every call counts towards your commission. Existing customer-dont matter. Billing issue-dont matter. Calling to find out where their tech is-dont matter. Outbound xfers a person to you to hear more about ADT but whoops they hung up-dont matter.

2.0

Sep 30, 2024

Good

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

It was a good job . Pay was ok

Cons

Micro managing. Always felt overwhelmed

3.0

Aug 5, 2024

Good if you have a sales mindset.

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

-Good oppertunity for commisions - Easy job if you are good at sales - Top earners make $77/hour - Nice coworkers

Cons

- Completely stat and numbers based pay - Low base pay

Viewing 1 - 3 of 18 Reviews

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ADT Inbound Account Representative reviews

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All calls count

Good

Good if you have a sales mindset.

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