Is ADT a good company to work for as a Inbound Account Representative?

Inbound Account Representative professionals working at ADT have rated their employer with 2.2 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of ADT employees being 3.0 out of 5 stars. Search open Inbound Account Representative Jobs at ADT now and start preparing for your job interview by browsing frequently asked Inbound Account Representative interview questions at ADT .

Does ADT pay Inbound Account Representative employees well?

Inbound Account Representative professionals rate their compensation and benefits at ADT with 3.0 out of 5 stars based on 18 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Inbound Account Representative salaries at ADT.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (97) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (65) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 399 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 366 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "work from home is good" ((in 125 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 120 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 178 reviews)); "No training (sink or swim)" ((in 171 reviews)); "The managers have no.formal" ((in 151 reviews)); "horrible upper management." ((in 111 reviews))

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ADT

ADT Inbound Account Representative reviews

2.2

0% would recommend to a friend

(18 total reviews)

Jim DeVries

1% approve of CEO

Ratings by category

4.2

Diversity & inclusion

3.0

Work/Life balance

3.0

Compensation and benefits

2.8

Senior management

2.0

Career opportunities

1.8

Culture & values

Inbound Account Representative employees have rated ADT with 2.2 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Inbound Account Representative professionals have an average working experience there. ADT is rated 36% below average by Inbound Account Representative professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

18 reviews

4.0

Sep 18, 2019

Opportunities are there to advance. You just have work hard in the trenches to achieve!

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

A fair employer that wants to help you succeed; they value employees with a customer focus, be able to adapt to changes in the workplace. It's never boring if you keep up with the changes.

Cons

Pay is not the greatest, but opportunities for overtime.

ADT Response

For 145 years, our commitment and obsession with safety and security stems from our noble purpose: we believe everyone deserves to feel safe. We are very proud of the work we do and are excited to have you as part of the team.

2.0

Apr 6, 2018

Can be a extremely stressful job depending upon the Management team.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

I Loved the paid time off and opportunities for Flex time. Some of the Supervisors were great to work with.

Cons

Unhappy Customers make the job harder. Strict policies about call handling time and hold time creates undo stress on customers and representatives.

4.0

Mar 4, 2018

Inbound Customer Service

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Extensive training, decent pay with benefits, many schedules available

Cons

Frequent changes due to the merge with Protection One

Viewing 10 - 12 of 18 Reviews

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ADT Inbound Account Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Opportunities are there to advance. You just have work hard in the trenches to achieve!

Can be a extremely stressful job depending upon the Management team.

Inbound Customer Service

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