ADT reviews

3.0

41% would recommend to a friend

(3,463 total reviews)
avatar

Jim DeVries

48% approve of CEO

34% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Mar 13, 2017
Recommend
CEO approval
Business Outlook

Pros

The pay is good and measures up to what else you will find in the industry. As a contractor you have a lot of independence, if you're in-house not quite as much. As a contractor there is no shortage of work, and it is pretty stable as far as contract jobs go.

Cons

Too much micro managing. The middle management gets slammed on all sides, and at the end of the day when there are ideas to be implemented or changes to be made, the field workers catch the brunt of it and very rarely receive compensation.

3.0
Sep 11, 2016

A Company that used to be great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has a great reputation Great line of business

Cons

Company has changed since the acquisition of Protectron, the culture has changed to the worst, the business practice has changed. You feel now that the company is managed by amateurs . Throwing people under the bus is the new culture Company's departments work in silos

1.0
Jun 26, 2016

Resale Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Higher commission structure if you have the sales to achieve the higher kickers. Although this is unlikely.

Cons

Here are a few. Keep in mind this is only a few... 1. Technology has outpaced this company in Canada. Nest is not compatible. There are systems available today that require no monthly payments for monitoring. Others that are much less expensive for the service. 2. Forget about having leads. Leads were disappearing faster than the water in the LA basin. If you are new with this company, expect to starve. You will make more money working for minimum wage. At least that would be a regular paycheque. 3. The acquisition of Protectron in Canada meant ADT Canada grew. However, Protectron remained operating as they were. Their sales reps do not get as high a commission as ADT reps. Instead of amalgamating with ADT, these reps remained on their previous commission structure, which is considerably lower than ADT's. ADT reps face a shortage of leads now. Coincidence? Not sure, but it smells. 4. Expect little to no help from management. Their culture is one of covering their behinds rather than getting the job done. 5. This 'outside sales' position is basically telemarketing. Scratch that. It IS telemarketing except you then have to babysit everything about it if you want to get paid.

Viewing 3262 - 3264 of 3,463 Reviews

Glassdoor has 5,675 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.