ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)
avatar

Jim DeVries

48% approve of CEO

34% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Mar 5, 2026

Not great

Recommend
CEO approval
Business Outlook

Pros

Not worth the trouble and time

Cons

Horrible help and not delivered training correctly

2.0
Mar 4, 2026

More sales less service

Recommend
CEO approval
Business Outlook

Pros

Company vehicle. Good teammates. Good pay.

Cons

Job has become a lot less about fixing problems and taking care of existing customers and a lot more about getting in and out as quickly as possible. No more can we spend the time needed to keep us from being needed again. More emphasis on selling new equipment instead of fixing what they have. Not accountability in terms of installing as long as you have sold more than the customer needs.

1.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Working remotely, can advance if you know the right person.

Cons

Everything, short breaks, you got to know someone in order to advance & I knew people so I did advance but it still wasn’t fair to others.

avatar
ADT Response
2mo
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the ability to work remotely but are sorry to hear that your experience as a Customer Service Representative did not meet your expectations. At ADT, we strive to ensure employees feel supported, informed, and empowered to grow, so we appreciate your honesty and your contributions to helping serve our customers during your time with us.
Viewing 46 - 48 of 3,459 Reviews

Glassdoor has 5,670 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.