Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 376 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 374 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 193 reviews)); "work from home is good" ((in 129 reviews)); "Good money if you are good at upselling" ((in 117 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 387 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 159 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 152 reviews)); "horrible upper management." ((in 108 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Fort Worth , Memphis , Nashville

ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

2.0

Jan 20, 2026

Horrible attendance policy

Customer monitoring specialist

Recommend

CEO approval

Business Outlook

Pros

Processes are simple once you learn terminology

Cons

The attendance policy at ADT is horrible. If you miss over 40 hours of unplanned time you’re at risk of being terminated. They don’t accept Dr notes as excused time so if you’re sick for more than 3 days, expect to have to fight with short term disability providers. They claim to be family oriented but they do not care if you have kids, people to care for, none of it.

3.0

Jan 20, 2026

Call center and sales job

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

If you are doing well the pay with commission is good for an entry level position. Managers and coworkers are helpful and encouraging.

Cons

Taking calls for 8 hours with few breaks. Having to sell 50% of your calls. Schedules are not 9-5 and require every Saturday or every Sunday

2.0

Jan 19, 2026

Eye Opener

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

Training Pay Pay structure if sales are made

Cons

Lack of Leadership, Vehicle reimbursement, Mileage reimbursement, Expection of business to be built off of Salesperson and their own vehicle without adequate remuneration.

Viewing 64 - 66 of 3,459 Reviews

Jobs at ADT

Remote Collections Specialist

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

ADT

ADT reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Horrible attendance policy

Call center and sales job

Eye Opener

Jobs at ADT

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