Pros
Tons of overtime that has addl $ p/hr at times. Lots of growth potential
Cons
The training is a joke … trainers trying to make you think that ADT is a great company to work for and it sucks. The training teaches NOTHING and then they throw you on the floor and literally tell you fake it till you make it. You’re ill prepared for upset customers and trying to fix our equipment for them. Your micromanaged to death, you get no help or no additional training. 2 breaks and 30 minute lunch. Very strict time management. They really truly don’t care about the customers - their safety yes but as a customer as a whole nope. You can’t even use the restroom without getting ridiculed. The job requirements (aht n customer satisfaction) Is almost impossible to meet. The calls last forever - you can’t get help if you need it but you will hear from a sup if the call gets too long. It’s non stop back to back calls the entire shift. People don’t want to work for adt n this is why. Honest to god there’s calls on hold at 3am est. if it wasn’t for the $ thanks to the $39.00/hr (at times) overtime I’d be gone.