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      ADT

      Engaged Employer

      ADT reviews

      3.0

      41% would recommend to a friend

      (3,463 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Reviews by job title

      3K reviews
      1.0
      Jun 29, 2023

      Toxic workplace due to new Leadership in IT.

      Senior it manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Don't consider a role in IT. It's no longer a team working together to keep old and unsupported hardware alive. It's a constant fire drill. Promotions only occur for those incompetent people don't ever deliver anything but know someone at the top.

      Cons

      Cost cutting layoffs have correlated into hundreds leaving on their own. Loyalty is not part of the culture. New CIO is playing Russian roulette by surrounding himself with direct report amateurs who contribute zero. All the while sitting back waiting for old, unsupported hardware that should have been retired years ago to crash.

      5.0
      Feb 18, 2022

      Awesome Place to Work

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, competitive pay, benefits, work life balance, team environment, available overtime

      Cons

      None at the present time

      avatar
      ADT Response
      4y
      At ADT, we believe every deserves to feel safe. It’s great to hear you've had such a positive experience working as a Customer Service Agent. Thank you for being a part of the ADT family and for helping fulfill our mission of helping save lives for a living.
      2.0
      Oct 19, 2021

      Permanent Work From Home

      Technician/scheduler
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro is that it's a permanent work from home position and that they're not currently requiring at home employees to be vaccinated.

      Cons

      -The pay does not reflect the level of work expectations. -PTO is a joke. Rarely are you given the opportunity to request multiple days at a time for vacation. They prefer you to take one day at a time. -You won't know if you're working install or Provisioning until after you've completed training. -There's a strong possibility that you will be working both PS and UA indefinitely. -Job growth is unclear. No one has a clear answer on how to get promoted. -Turnover rate is ridiculous

      avatar
      ADT Response
      4y
      Thank you for taking the time to leave a review. You’ve mentioned several things that are not in alignment with who we strive to be as an employer. We want to ensure every employee has the resources and tools they need to help accomplish their goals and encourage you to partner with your manager to confirm development priorities, goals, and the creation of an Individual Development Plan (IDP). If you’d like to provide us with additional information, please reach out to @glassdoorfeedback@adt.com. Thank you again for your feedback and for all that you do as a Technician/Scheduler at ADT.
      Viewing 127 - 129 of 3,463 Reviews
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      ReviewsADT reviews

      Glassdoor has 5,675 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.