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      ADT

      Engaged Employer

      ADT reviews

      3.0

      41% would recommend to a friend

      (3,463 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Reviews by job title

      3K reviews
      1.0
      Jan 20, 2020

      this place will suck your soul out and spit it back out when theyre done with it

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      there are about 2 managers there that actual might care ; if you are lucky enough to get them your job will still suck but they might make it bearable

      Cons

      over worked and underpaid will get your hopes up about moving up in the company (probably wont happen) will pull you off the phone to help agents and not get paid to do so the rules change everyday (some days you can eat at your desk some days its illegal; some days they will SERVE you food at your desk and other days its unacceptable). It is a popularity contest and the managers only care about you when they feel they can benefit from you. if you have something going on that they cant understand in their corporate brains, its viewed as not important. You can get into an accident up the street from them and they will still penalize you for not going to work that day lol this place is a legit joke. it doesnt matter how long you worked there or how well you worked while you were there.

      avatar
      ADT Response
      6y
      We are disappointed to hear this. We strive to create an environment of open communication where our employees feel heard and we welcome your feedback at any time.
      2.0
      Jun 5, 2019

      What happened?

      General care inbound agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Started great. Recruiters were great. Great first day welcoming and meeting managers. Trainers were on point and helpful at first. Something happened.

      Cons

      Just weeks into training the trainers are just absent and not as supportive as they were. Classroom and call area have become a free for all with other reps acting distracting and unprofessional. Either the trainer is nowhere to be found or they just ignore whats going on when they are. I am worried I will not be ready to work at the end of this circus.

      avatar
      ADT Response
      7y
      We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness and commitment to safety is of utmost importance. You can also reach out to alwaysthere@adt.com with any questions/feedback.
      2.0
      Apr 15, 2019

      Not worth it...

      Commissioned sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working mostly independently, meeting interesting people.

      Cons

      If you like making 75 cold calls a day (they'll call them warm) and competing with your own brand (authorized dealers, phone sales) and driving your personal vehicle all over the place (they just recently got smart enough to give each sales consultant a defined area on which to concentrate their efforts) and like working for a company that will gladly charge 45% more to the customer across the street than to the one on this side... then yeah, this is the company for you...

      avatar
      ADT Response
      7y
      Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience did not meet your initial expectations.
      Viewing 133 - 135 of 3,463 Reviews
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      Glassdoor has 5,675 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.