Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ARS-Rescue Rooter have rated their employer with 3.9 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ARS-Rescue Rooter with 4.1 out of 5 stars based on 39 anonymously submitted employee reviews. This is 15.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

3.9

65% would recommend to a friend

(39 total reviews)

Scott Boose

82% approve of CEO

67% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Senior management

3.8

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

Customer Service Representative employees have rated ARS-Rescue Rooter with 3.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

1.0

Oct 24, 2017

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no pros except pto and co workers who were understanding of management being on every ones backs. All they care about is the jobs on the board and then screwing people over! They don't care about you performing or you at all they make you solicit fake calls to customers that don't even want these people in there home! I sure as hell would not!

Cons

They tell you you'll get 10% commission witch is a complete lie because it's not for everything! Customers cancel or management reschedules them! so then you won't even get that commission! You'll be belittled here and they will talk behind you're back before ever confronting you!

ARS-Rescue Rooter Response

We value you as an employee and would like the opportunity to address your concerns. Please contact talent@ars.com and we can reach out to discuss with you directly.

5.0

Mar 10, 2017

Working with a great comany

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love working here. Great environment. When you come in they tell you its like a big family, and that is not a lie. Everyone is super nice.

Cons

No cons. Great company to work for!

5.0

Mar 10, 2017

GREAT Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great working environment. Very team oriented

Cons

Nothing bad to say about the company

Viewing 31 - 33 of 39 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

Ratings by category

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Reviews by job title

Customer service

Working with a great comany

GREAT Company

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