Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ARS-Rescue Rooter have rated their employer with 3.9 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ARS-Rescue Rooter with 4.1 out of 5 stars based on 39 anonymously submitted employee reviews. This is 15.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

3.9

65% would recommend to a friend

(39 total reviews)

Scott Boose

82% approve of CEO

67% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Senior management

3.8

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

Customer Service Representative employees have rated ARS-Rescue Rooter with 3.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

2.0

Jan 31, 2017

Very stressful environment, not enough pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job is essentially very easy and straightforward. Always have something to do and everyone has different personalities that can make work fun and enjoyable.Technicians are knowledgeable and are good at what they do. There is a week of appreciation for all employees in the later part of the year.

Cons

Communication between management and departments is seriously lacking. Most everyone is doing their job, but because of the different personalities, there are a lot of disagreements and customers will suffer and be inconvenienced because of that. There are constant changes and meetings for those in the office are rare leaving most of us in the dark.Medical benefits are expensive.

1.0

Dec 18, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some of the techs are cool and some coworkers as well. Getting paid is one of the only pros. As I said, some good people.

Cons

This company will work you like a dog. And pay you less then everyone else! The classify DISPATCHERS and CSRs as two different things. If you are a CSR, expect to be treated like the lowest level employee for the entire company. They don't give a hoot about he CSR. BUT, get this, the CSR does TWICE as much work as the dispatchers. And get paid less. You have to dispatch and you have to deal with almost all of the customer complaints because customer service "manager" will pawn off all of her work on you. I worked 6 days a week for 90% of the time I was there and I was paid less then everyone else. I'm sure some branches are good to work for. But I would never recommend working for the riverside branch.

2.0

Dec 5, 2016

csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No experience needed. Same hours every week

Cons

No communication between management and employees

Viewing 37 - 39 of 39 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

In-Store Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service Representative reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very stressful environment, not enough pay

CSR

csr

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