Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ARS-Rescue Rooter have rated their employer with 3.9 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ARS-Rescue Rooter with 4.1 out of 5 stars based on 39 anonymously submitted employee reviews. This is 15.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

3.9

65% would recommend to a friend

(39 total reviews)

Scott Boose

82% approve of CEO

67% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Senior management

3.8

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

Customer Service Representative employees have rated ARS-Rescue Rooter with 3.9 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

39 reviews

5.0

Mar 6, 2017

Great company to work for!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is the type of job you are excited to go to. One of the best things about my position is the variety - between helping dispatch, taking inbound calls, making outbound calls and so much more. I prefer an environment where I am not in a position where tasks are repetitive and I definitely receive this at ARS! We are encouraged and praised for our hard work. It is nice to be employed by a company where you feel appreciated!

Cons

If you are not prepared for unhappy customers, back to back inbound calls or a lot of work at once the job can be stressful at times.

5.0

Mar 6, 2017

Come Be Part of an excellent team of PROS!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

From day one I was welcomed with open arms and received the training I needed to feel successful with my position. I love the fact that we are a very tight knit team with an awesome manager who makes sure we have the tools and experience we need to succeed!

Cons

There are no cons to this company! I truly love my job!

1.0

Feb 11, 2017

Think about it...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Once you learn your job, you pretty much work on your own. You can move up pretty quickly. I moved up within 3 months. Monthly company meetings. You get your own cubicle & they provide you with most of the tools you need.

Cons

They start you out at minimum & expect you to work like a manager. I moved up & did not get a raise. On weekends there are no managers here & you are expected to handle everything on your own & managers are unavailable. You are moved around often in the office & can be moved up to a position & before you know it your back to a regular customer service rep. They don't value you or your loyalty. Managers come & go all year long. You get written up for dumb things if they don't like you, then those warnings add up & you will get fired. if there is a problem with the employees or customers no one does anything until it gets to potential law suits for the company. one day you can be their shining star the next they don't even know your name. On top of all this they make you lie to customers about everything. I would never recommend this company to anybody! You can bring in thousands of dollars in revenue for the company & they wont even congratulate you for it. One of their company's has changed their name 3 times... Employees quit on the regular as well as get fired almost weekly.

Viewing 34 - 36 of 39 Reviews

Jobs at ARS-Rescue Rooter

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative reviews

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Reviews by job title

Great company to work for!

Come Be Part of an excellent team of PROS!

Think about it...

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