Pros
This is a great way to gain call center experience. You will learn a lot about customer service and most employees are nice.
Cons
To begin with first I want to say that I really cared about my employees but there are reasons it did not work out. First there is a lot of favoritism from long term management. You are working in a 24 hour office environment and you work holidays and rarely get pay raises. In fact you have to put your holiday request in a year early as only 2-3 people can have the holiday off. High turn-over as it’s a call center, it is what it is. Best advice is if you are going to work there just stay as a customer service representative as the higher up you go they will load you with responsibilities with minimal instruction and if they do not get the results they like they will tell you that you are not performing your job properly and it’s your fault. If other people are not doing their job properly it’s your fault and if you bring it to their attention nothing gets done as there is so much favoritism there. Then they will bring another person on you’re your title and work side by side with them and ignore you and play the blame game. There really are not a lot of other areas to move or advance in the company. And there is a lot of drama. The write up process is pretty extensive and there are a lot of closed door meetings and they really enjoy terminating employees. It’s a hostile work environment. They are military structured and there is no flexibility if you are sick or even a minute late to work. You show up to work when you are sick and if you are late too many days in a 6 month period you get written up or terminated. If your child is not feeling well and you try to call out this is considered an occurrence and goes on your employment record. So it’s best just to show up to work sick and send you kids to school sick and ignore the schools calls. Not a family friendly work environment. This is my experience with the long term management; however they have brought on a new manager so things may turn around. Best of luck to them!