ASDA Ccustomer Service Assistant reviews

3.8

55% would recommend to a friend

(85 total reviews)

Lord Stuart Rose

75% approve of CEO

48% positive business outlook

Ccustomer Service Assistant employees have rated ASDA with 3.8 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Ccustomer Service Assistant professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Ccustomer Service Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

85 reviews
3.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally I like the people I work with and the discount, holiday and benefits are pretty decent.

Cons

Recently, there have been a lot of changes within the business, meaning that staff are stretched across the store and not necessarily staying in one section. For example, I have to help out on home shopping a lot - they appear to be struggling to balance manpower with output. Also, from a customer experience point of view, the layout of the store currently is terrible, and we have to deal with a lot of complaints about it.

1.0
Dec 17, 2025

Awful

Recommend
CEO approval
Business Outlook

Pros

Nothing to add in here

Cons

Everything was bad not paid on time clocking in card didn’t work finished via a Facebook message

Viewing 4 - 6 of 85 Reviews

Glassdoor has 13,588 ASDA reviews submitted anonymously by ASDA employees. Read employee reviews and ratings on Glassdoor to decide if ASDA is right for you.