ASDA Ccustomer Service Assistant reviews

3.8

55% would recommend to a friend

(85 total reviews)

Lord Stuart Rose

75% approve of CEO

48% positive business outlook

Ccustomer Service Assistant employees have rated ASDA with 3.8 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Ccustomer Service Assistant professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Ccustomer Service Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

85 reviews
4.0
Jun 16, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

- great colleagues - fun work - good hours

Cons

- sometimes management can be demanding

1.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

team members are helpful and the work load is moderate

Cons

pay is bad and sometimes they cheat you as if it is working in a developing country

4.0
May 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at ASDA has been a mostly positive experience. One of the biggest advantages is the flexibility in shifts, which is especially helpful if you’re a student or have other responsibilities. Management generally tries to accommodate your availability, and swapping shifts with colleagues is quite straightforward. The work environment is friendly, and most team members are supportive and willing to help, especially when you're new or learning a new area. Training is usually provided for most roles, and you quickly gain useful skills in communication, time management, and multitasking. The colleague discount and access to health and wellbeing programs are also appreciated.

Cons

While the team on the ground is supportive, there are definitely areas that need improvement. During peak times—especially weekends and holidays—the store can feel understaffed, which puts a lot of pressure on employees and can make the job stressful. Sometimes the communication from higher management or shift leaders isn’t very clear, which can lead to confusion or last-minute changes. Although the training covers most things, some parts of the job are left to be figured out on the go, which can feel overwhelming at first. The workload can be physically demanding, and while the pay is decent, it doesn’t always reflect the effort and energy required, particularly during busier periods.

Viewing 10 - 12 of 85 Reviews

Glassdoor has 13,588 ASDA reviews submitted anonymously by ASDA employees. Read employee reviews and ratings on Glassdoor to decide if ASDA is right for you.