Is ASDA a good company to work for as a Ccustomer Service Assistant?

Ccustomer Service Assistant professionals working at ASDA have rated their employer with 3.8 out of 5 stars in 85 Glassdoor reviews. This is a higher than average score with the overall rating of ASDA employees being 3.4 out of 5 stars. Search open Ccustomer Service Assistant Jobs at ASDA now and start preparing for your job interview by browsing frequently asked Ccustomer Service Assistant interview questions at ASDA .

Does ASDA pay Ccustomer Service Assistant employees well?

Ccustomer Service Assistant professionals rate their compensation and benefits at ASDA with 3.7 out of 5 stars based on 85 anonymously submitted employee reviews. This is 24.2% better than the company average rating for salary and benefits. Find out more about Ccustomer Service Assistant salaries at ASDA.

How happy are Ccustomer Service Assistant professionals working at ASDA?

55% of Ccustomer Service Assistant employees at ASDA would recommend their employer to a friend. This rating has increased by 32% in the past 12 months. Ccustomer Service Assistant professionals have also rated ASDA with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at ASDA?

Sales Assistant (478) , Customer Service (393) , Customer Assistant (349) , Checkout Operator (333) , Store Assistant (318) , Retail Assistant (290) , Sales Associate (281) , Colleague (278) , Section Leader (267) , Shop Assistant (249) , Cashier (217) , Customer Service Representative (196) , Shop Floor Assistant (196) , Store Colleague (191) , Home Shopping Picker (169)

What are the pros of working at ASDA according to real employee reviews?

"The pay is good and some of the staff really know how to team play." ((in 1040 reviews)); "Colleagues are friendly and somehow manage to struggle on despite the huge pressures placed on them." ((in 939 reviews)); "Most of the people are nice and pleasant to work for and staff discount is ok wen u get the extra discount" ((in 693 reviews)); "Staff are friendly and made lots off outside work friends" ((in 525 reviews)); "Discount and benefits are good" ((in 212 reviews))

What are the cons of working at ASDA according to real employee reviews?

"Management is poor had no help once I started and not once checked to see what’s going on." ((in 1039 reviews)); "Can be long hours and tiring" ((in 526 reviews)); "We had another bad manager but they would at least help us if were struggling." ((in 514 reviews)); "No training is provided for these though then you're looked at a bit foolishly for not knowing what to do." ((in 118 reviews)); "No work life balance if you want to advance your career or keep your job." ((in 113 reviews))

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ASDA

ASDA Ccustomer Service Assistant reviews

3.8

55% would recommend to a friend

(85 total reviews)

Lord Stuart Rose

75% approve of CEO

48% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.4

Senior management

2.0

Career opportunities

Ccustomer Service Assistant employees have rated ASDA with 3.8 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Ccustomer Service Assistant professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Ccustomer Service Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

4.0

Oct 17, 2025

Great management

Customer services assistant

Recommend

CEO approval

Business Outlook

Pros

Management were really good and clear and helped my career

Cons

Not much room for progression

3.0

Aug 26, 2025

Good

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

ASDA is a good place to work as a CSA.

Cons

ASDA should recruit more staffs.

3.0

Jul 31, 2025

Customer Service Assistant Review

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

- Good colleagues, helpful and supportive when needed

Cons

- Management can be hard to work with, for example, your concerns are not heard particularly if its health related

Viewing 7 - 9 of 85 Reviews

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ASDA Ccustomer Service Assistant reviews

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Customer Service Assistant Review

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