Is ASDA a good company to work for as a Ccustomer Service Assistant?

Ccustomer Service Assistant professionals working at ASDA have rated their employer with 3.7 out of 5 stars in 85 Glassdoor reviews. This is a higher than average score with the overall rating of ASDA employees being 3.4 out of 5 stars. Search open Ccustomer Service Assistant Jobs at ASDA now and start preparing for your job interview by browsing frequently asked Ccustomer Service Assistant interview questions at ASDA .

Does ASDA pay Ccustomer Service Assistant employees well?

Ccustomer Service Assistant professionals rate their compensation and benefits at ASDA with 3.2 out of 5 stars based on 85 anonymously submitted employee reviews. This is 9.8% better than the company average rating for salary and benefits. Find out more about Ccustomer Service Assistant salaries at ASDA.

How happy are Ccustomer Service Assistant professionals working at ASDA?

43% of Ccustomer Service Assistant employees at ASDA would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Ccustomer Service Assistant professionals have also rated ASDA with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at ASDA?

Sales Assistant (478) , Customer Service (393) , Customer Assistant (349) , Checkout Operator (333) , Store Assistant (318) , Retail Assistant (290) , Sales Associate (281) , Colleague (278) , Section Leader (267) , Shop Assistant (249) , Cashier (217) , Customer Service Representative (196) , Shop Floor Assistant (196) , Store Colleague (191) , Home Shopping Picker (169)

What are the pros of working at ASDA according to real employee reviews?

"The pay is good and some of the staff really know how to team play." ((in 1040 reviews)); "Colleagues are friendly and somehow manage to struggle on despite the huge pressures placed on them." ((in 932 reviews)); "Most of the people are nice and pleasant to work for and staff discount is ok wen u get the extra discount" ((in 676 reviews)); "Staff are friendly and made lots off outside work friends" ((in 519 reviews)); "Good benefits for staff and discounts" ((in 213 reviews))

What are the cons of working at ASDA according to real employee reviews?

"Management is poor had no help once I started and not once checked to see what’s going on." ((in 1045 reviews)); "Can be long hours and tiring" ((in 525 reviews)); "We had another bad manager but they would at least help us if were struggling." ((in 520 reviews)); "No training is provided for these though then you're looked at a bit foolishly for not knowing what to do." ((in 117 reviews)); "No work life balance if you want to advance your career or keep your job." ((in 113 reviews))

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ASDA Ccustomer Service Assistant reviews

3.7

43% would recommend to a friend

(85 total reviews)

Lord Stuart Rose

46% approve of CEO

38% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.2

Compensation and benefits

3.0

Senior management

1.8

Career opportunities

Ccustomer Service Assistant employees have rated ASDA with 3.7 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Ccustomer Service Assistant professionals have a good working experience there. ASDA is rated in line with the average (within 1 standard deviation) by Ccustomer Service Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

5.0

May 23, 2014

Pays my bills, great team...Love it!

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, section leaders and Managers - going to miss some of the Managers when they go! They bend over backwards to help each other - but I think thats the benefit of working in a tiny store everyone knows everyone.

Cons

Feel that the wages are not that great for what we have to put up with from the sometimes rude customers. Breaks differ from shop to shop as I've worked in a superstore and now a supermarket - work the same shift and get less breaks now than I did in the superstore!

5.0

Mar 11, 2014

Great employer, perfect job for me.

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, understood university and travel commitments, altered my contract as and when I needed it changing, never had any problems with pay, diverse range of colleagues, discount card is a bonus, colleagues all friendly - lots of work nights out.

Cons

Working on tills can be boring but it's the same in any supermarket I guess, there wasn't enough space to have my own locker which was annoying but everybody was very trustworthy so not too much of a big issue.

3.0

Mar 9, 2014

Not terrible but not amazing

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Very flexible as they allow you to work around medical appointments during your contract. It is also hassle-free to swap shifts with another person from your department if you need time off.

Cons

Low pay. The customers are often very insulting. Management is constantly in a state of flux and at times it feels as though there is little communication between them. Management do not back up colleagues with issues. Inadequate training is given. Regularly left with less than half the colleagues needed to run a department, there has been days where it has just been myself in a department.

Viewing 82 - 84 of 85 Reviews

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Ratings by demographic groups

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Pays my bills, great team...Love it!

Great employer, perfect job for me.

Not terrible but not amazing

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