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Academy Mortgage

Acquired by Guild Mortgage

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Academy Mortgage reviews

3.7

62% would recommend to a friend

(760 total reviews)
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James Mac Pherson

83% approve of CEO

48% positive business outlook

Academy Mortgage has an employee rating of 3.7 out of 5 stars, based on 760 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Academy Mortgage employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

760 reviews
1.0
Jun 10, 2016
Recommend
CEO approval
Business Outlook

Pros

It seemed like the company had the best of intentions. That's about as far as it goes. Between TRID and the Rollout of Encompass as the new LOS system, it has turned into a "Nightmare"

Cons

If you are an originator, Beware! Central Processing is a Joke. Many in management have no clue what they are doing. Underwriting is also a Joke. Can't even talk with an Underwriter....if you do call, the calls are returned days later. Extreme over Micro Management- They want you to use their CRM system....if you leave, they will contact all of the past clients and Realtors that you input into the system. Marketing whether a Flier, Blog Post, Social Media Post.......ALL must have Prior Approval...even if you want to Tweet. Many of those in higher or middle level management are either relatives, or part of the Good Ol Boys Club. A few don't even know how to originate a loan. Zero support to branch managers....All Corp Fluff. If you Value competitive rates and service for your clients, Do Not Work Here. As a LO, you are expected to both Originate and Do the Majority of the Processing thru the LOS system.

2.0
Jul 9, 2023

Sinking Ship

Recommend
CEO approval
Business Outlook

Pros

Flexible and friendly atmosphere, fun work environment.

Cons

Poor executive leadership. The disconnect between the executive level and front line employees is embarrassing. They have zero clue what’s happening within their own business. Not to mention never ending layoffs. The once booming culture is dead.

1.0
Oct 14, 2022
Recommend
CEO approval
Business Outlook

Pros

They pay well, even to highly unqualified people.

Cons

They pay well, even to highly unqualified people. They are so short-sighted, that even though they made record profits during the pandemic, they spent it all, immediately, on unnecessary middle management, and are now laying off all the people who do work, during the first bad year. Meanwhile, management is full of nepotism and highly unqualified executives that have no idea how to handle the current economic environment. In regards to IT, the company just keeps spending all budget on security, because of a data breach, years back. They think the rest of IT is completely optional.

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Academy Mortgage Response
3y
Thank you for taking the time to let us know your thoughts. Knowing what is, or isn't, working helps us to improve. Your feedback has been shared with our leadership team so we may continue to learn and be the best we can be.
Viewing 7 - 9 of 760 Reviews

Glassdoor has 770 Academy Mortgage reviews submitted anonymously by Academy Mortgage employees. Read employee reviews and ratings on Glassdoor to decide if Academy Mortgage is right for you.