Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Active Network

      Part of Global Payments

      Is this your company?

      Active Network Customer Service (CSR) reviews

      3.0

      43% would recommend to a friend

      (36 total reviews)

      Evan Davies

      74% approve of CEO

      42% positive business outlook

      Ratings by category

      3.6

      Career opportunities

      3.3

      Diversity & inclusion

      3.1

      Culture & values

      3.1

      Work/Life balance

      2.9

      Compensation and benefits

      2.2

      Senior management

      Customer Service (CSR) employees have rated Active Network with 3.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Active Network is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      36 reviews
      2.0
      Oct 7, 2013

      great as a small company and then things went down hill

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generally good people to work with and good products. Really enjoyed learning about the VAST suite of products in the Business Solutions division. We also had a nice work-life balance and usually had fun office activities.

      Cons

      A lack of communication through out the company and a good deal of drama. I never knew what was going to happen next. The company never practiced what they preached about opportunity within the company. Employees were rarely promoted from within or even made aware of other internal growth opportunity. Active was a SUPER FUN company just a few short years ago, despite below average compensation, and very quickly became a very negative work environment.

      2.0
      Sep 30, 2013

      If you like to be frustrated by poor leadership this is the place for you!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hard working co workers and the Active brand

      Cons

      Poor leadership team who made acquisitions they were neither prepared for or knew what to do with. It was great to see some of the leadership departures but replacement for these roles are filled with managers who really don't know what to do. No one understands what is needed to motivate their employees so the micro manage. Inexperienced middle managers who can not affect change or help with inefficient processes

      4.0
      May 31, 2013

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits and health conscious environment. Has boot camp style workout available during the day throughout week. Company continues to make money and the sales force is strong.

      Cons

      Unstable as of late at the top. Too large of company to be using Matrix system of management. Causes uncomfortable and inefficient communication and processes. Finance & Billing are dysfunctional at best and have caused major issues in a few of the verticals. Customer service is lacking. More emphasis on product over service.

      Viewing 31 - 33 of 36 Reviews
      Related searches: Active Network Customer Service (CSR) jobs | Active Network Customer Service (CSR) salaries | Active Network benefits | Active Network Customer Service (CSR) interviews
      Active Network reviewsActive Network Customer Service (CSR) reviews

      Glassdoor has 1,011 Active Network reviews submitted anonymously by Active Network employees. Read employee reviews and ratings on Glassdoor to decide if Active Network is right for you.