Active Network reviews

3.5

62% would recommend to a friend

(971 total reviews)

Evan Davies

73% approve of CEO

47% positive business outlook

Active Network has an employee rating of 3.5 out of 5 stars, based on 971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Active Network employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

971 reviews
1.0
Feb 23, 2015

This is not the job you're looking for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They hired a lot of young people so if you're hoping to interact with a younger crowd this is a good place for that.

Cons

I was promised a certain career path, however, after getting hired it was clear that career path would not be open to me. The actual career path given had no good future. Management was consistently working in fear of upper management and was prone to micro-managing despite claims they weren't. Daily unproductive meetings where we were supposed to talk about what we were going to do. My manager also did not have any experience managing and was 100% remote. They push an "open office" feel, despite it being proven not to be a useful environment. What this means is that concentrating while working is near impossible as you get to hear everybody talk be it on the phone or with coworkers. Also, since they hire young people there are zero senior roles to really keep people inline. This devolves into a negative workplace environment where decisions are messy and not thought out and people treat each other poorly. This is also in part because everybody being hired is straight out of college, and they treat each other and the job just like it was a continuation of college. Problems are company wide, not just in my division. A discussion with most people showed a lot of issues with sales tactics and also consistently changing managers. There is also zero knowledge transfer since the move from San Diego so with people leaving the newer hires are not able to pick up the slack. The CEO publicly announced on the first company party that he was going to actively fire people who were not able to keep up the quota, which doesn't seem like it would improve morale at all. The benefits are horrible. You only get the option of doing an HSA and are on the hook for the costs up to a certain point before they are willing to chip in. The employer match for the 401k is 1% of your salary, but that only comes into fruition at the 4th year, prior to that it's 1/4, 1/2, 3/4 of that. This means that you can only expect a .25% match for your salary for the first year of employment. As far as salary goes I had no complaints, but from hearing what other people made it seemed that most were getting severely lowballed, which would explain why there were a lot of college hires. There is also no discussion or collaboration among divisions and I've seen plenty of managers lie to other managers about why work has not been finished.

2.0
Dec 19, 2016
Recommend
CEO approval
Business Outlook

Pros

The group of folks I worked with were very smart and hardworking. We were able to overcome many obstacles over the years thanks to the various technical skillets our technicians had. The customers loved us because we worked hard to find a resolution for every case. The health care at one point during my 10 year career was great, but now is only the minimum catastrophic insurance that money can buy. The amount of PTO you receive is very generous, however you will be forced to take it by the end of the year. This causes many departments to be very minimal staffed during the year end, increasing the workload for those who are worked as seasonal and part time.

Cons

They continue to push for more folks working from the Dallas HQ and are laying off, firing, or letting talented resources in other offices go. They will not tell you(or management) the truth about what is happening, and they will beat around the bush until the second they are sending you out the door with your box. The people who replace these folks are under qualified and the turn around rate is atrocious, due to the ever growing job market in TX. They have continued to lose clients because the solid support structure that was once in place is GONE. If you are customer reading this, you likely have more product knowledge then any of our technicians due to the retention. If you are promoted as supervisor for a group outside of HQ you will be nothing more than a messenger who is forced to regurgitate the misleading or unclear messages to the rest of the group. This includes layoffs with out any real reason other than Money(China is Cheaper), or telling someone their job will be changing without any other information than just that. There are no longer any technical jobs left at Active unless you have in China or TX, with the number of positions in the US dwindling everyday. If you attend meetings at the HQ location expect at least 13 F-Bombs and a barrage of many other obscenities to be said during and after. I was completely in shock the first time one of the higher level managers blurted out these words in a meeting meanwhile, I was told continually to coach my staff that these words are inappropriate for work.

1.0
Feb 17, 2015

Pig of a company that no amount of lipstick can disguise

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is in a great location. Bagels and fruit on Fridays. The most good-looking group of people I've ever seen in real life.

Cons

Without exception, this is the most disorganized company I have ever experienced. No strategic planning; unclear long range vision. Reactive, power-drunk "leadership" team that is totally out of touch with their teams and have no capacity for empathy. An unsustainable work-life expectation where work wins, every time. Horrible open-concept workspaces designed on aesthetics alone, with no thought given to how employees in different roles/departments need to work and are most productive. A sub-par flagship product with a murky roadmap and a flawed foundation. Inexperienced human resources staff primarily populated with recent college graduates who have a lot to learn about life. Broken or non-existent processes and procedures that do nothing but hinder results, across the board. Absolutely zero empowerment to reach loosely-defined, poorly-communicated, and constantly-changing objectives. Total focus on shotgun sales with no consideration to overgrowth ramifications. Benefits and bonuses were reduced last year, and employees are forced to use accrued vacation time to get paid for mandatory closed-office days (which you will probably have to work anyway) around the holidays. General morale is subterranean, it's so low. And all evidence points to Vista shining up Active to make it appealing to a future potential purchaser, just like a super sleazy house flip. TL;DR: Don't accept an offer of employment here unless you have no other options, even if the position sounds promising. It won't last.

Viewing 13 - 15 of 971 Reviews

Glassdoor has 1,011 Active Network reviews submitted anonymously by Active Network employees. Read employee reviews and ratings on Glassdoor to decide if Active Network is right for you.