Addition Financial reviews

3.4

59% would recommend to a friend

(42 total reviews)

Kevin S. Miller

64% approve of CEO

45% positive business outlook

Reviews by job title

42 reviews

Reviews about "Culture"

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3.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

- Professional work environment with good teammates. People are willing to help and learning is encouraged. - Department managers have their restrictions and any change needs to be approved by top management which is why we were always putting out fire than taking precautions in advance. -Good benefits -OK vacation and sick time

Cons

-Limited growth due to the size of business. Starting pay is OK but then that's it. -Depending on your department, will be your workload. I worked at Lake Mary head office and we are always short staffed. They are constantly hiring people but more keep leaving. -Wise not be here for long as all your work buddies that you started with will leave after a year. -Constant technical issue. ALL THE TIME!. You are expected to be in code red everyday which can take toll in your personal health. -NO ONE knows where we are heading. Let's throw things in the wall and see what sticks. You will start looking for exit after 1 year for sure. -You are never certain about your requested time off even if you submitted it weeks ahead but scheduling will work with you but their hands are tied too. - lot of our members aren't the best example of mankind. You will deal with people who is trying to attempt fraud and/or trying to play the system.

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Addition Financial Response
4y
Thank you for taking the time to provide this feedback. Our Contact Center team members work incredibly hard to provide exceptional service, especially over the last year with consistently high call volumes resulting from the COVID-19 pandemic and we appreciate you being part of that team. We would like to address a few of your comments for the benefit of others reading this. Regarding growth, we are incredibly proud to share that over 50% of our positions are filled internally through transfers and promotions. While the pandemic has certainly kept us busy with an increased call volume, our turnover hasn't changed much - in fact, our average employee tenure is over 8 years with many 15, 20, 25, and 30 year team members. We're sorry to hear your experience wasn't entirely positive, but appreciate your feedback and wish you well in your next role!
3.0
Aug 18, 2021

More Bank then Credit Union

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay were average, nice building, free gym cafe in breakroom, good location, ample parking, some great coworkers and managers,

Cons

Horribly micromanagement and condescending attitudes. Management is never wrong. No work flexibility at all. (Work from home not allowed unless you are executive or have an “in” with board members). No room for growth. Executive team is cliquey and has outdated views. Really went downhill once CFE became Addition. Weekly “employee enrichment meetings” are useless and a huge waste of time.

avatar
Addition Financial Response
4y
We're sorry to hear you had some negative work experiences despite your long service period with us. We would like to address a few of your comments for the benefit of others reading this. Regarding remote work, none of our executives are working remotely and most have been working onsite for the duration of the pandemic. Individual remote work arrangements are at the discretion of department management and many of our current corporate team members are working a hybrid in-office / remote schedule. Regarding growth, we are incredibly proud to share that over 50% of our positions are filled internally through transfers and promotions. While not all positions can be filled internally due to operational needs, we strive to create pathways for growth through our leadership development programs, job shadowing initiative, and ongoing training. Despite a 90%+ satisfaction rating with our two paid hours of professional development each week, we understand that topics chosen for our biweekly all-staff webinars will not always be of interest to all team members, which is why we encourage team members to suggest topics of interest and invite team members from all over the credit union to come and share what they are working on for the benefit of all to hear. Best of luck to you as you continue in your career!
2.0
Mar 15, 2020

Lack of Direction and Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Addition Financial offers some of the best benefits in the industry. The premiums are affordable and the coverage is excellent when compared to other employers. The vast majority of coworkers are awesome people. There's a great sense of teamwork and camaraderie at this company. Most everyone wants to see their peers succeed and are there to support one another as a friend AND as a coworker. Paid time off accrual (vacation and sick time) is a little more generous than other companies. 401(K) employer contribution is also excellent at 5%, regardless of what you put into the plan.

Cons

Unfortunately, there are more cons to working for this company than there are pros. I'll list out those that I would give the most weight for those thinking of working here. For starters, the compensation package and annual "raises" if you can call them that are abysmal. Annual raises are basically a cost of living adjustment. I have had numerous offers to work for bigger/better companies at nearly 20-30% more than my current salary. However, I remain with Addition Financial due to other circumstances in my life that prevent me from leaving at this time. Second, the systems you will be required to use here are OLD OLD OLD! Get ready to go back the 1990's in terms of technology. None of the systems integrate with one another well and break down constantly. This leads to extreme inefficiency. The only time anything gets upgraded is if business will cease without doing so. That's practically it. No matter how much you need or want an upgrade you will always be given the BS excuse of "no room in the budget." Yet, there is always room in the budget for wasteful expenditures (IE: hiring a company to dust the plant leaves in the lobbies). Next, you have an arrogant, rude and "holier than thou" Executive management team that is not up to speed with the times. Never in my life have a worked for a company that has such incompetent leadership. There is a disjoint in strategic objectives and vision from one Executive to another. When you push the boundaries or challenge their vision it is not uncommon to be berated and belittled. To that same extent, you will be asked for input and to complete proposals/projects. When it's time to present said project/proposal get ready for it to be thrown out the window without regard to the time, effort or intellect required to complete it. The mentality is that "I'm right, you're wrong" for virtually every scenario. There's only one possible solution at AFCU....that of the Executive(s) you are dealing with. Sadly, this attitude trickles down to upper management and middle management. On that same note, It is not uncommon for department VP's and/or managers to micromanage you to death. For example, some departments require employees to verbally announce bathroom and water fountain breaks. These are not positions that are public-facing, and generally require college education. We are not in preschool here, so I expect to be treated like a college educated adult. If an employee abuses the system, they should be dealt with individually. Work is also highly scrutinized by your immediate management for no reason other than to be nit-picky. There is a difference between constructive criticism and just criticism. AFCU management favors the latter. Furthermore, project management at this company is non-existent, despite having a Project Management Department. The merger of AFCU and Fidelity Bank of Florida was a total cluster fudge and is an ongoing disaster that never seems to end. The same goes for ALL major enterprise projects. No vision. No strategic management. No planning. All of the above leads to sloppy execution with tons of errors and mistakes. The company claims to "pride itself" on an "agile culture" but it is anything but that. Finally, staffing and turnover is a very large issue. The Executive team claims we are "overstaffed," so people are working harder and harder because of the vacancies when others leave. This leads to terrible work-life balance. It is not uncommon for salaried employees to work 60, 70, 80 or more hours in a week. As a side note, the furniture is hideously uncomfortable. The chairs at the corporate office feel like they are eventually going to give me scoliosis. At least 80% of our chairs are broken or have no seat padding left in them. This is not healthy when you have to sit for 8+ hours a day. I personally am at wits end and am ready to leave at the first opportunity. I hope this advice is useful for those thinking of applying to AFCU.

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