Advance America reviews

3.7

67% would recommend to a friend

(984 total reviews)
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Jessica Rustin

76% approve of CEO

62% positive business outlook

Advance America has an employee rating of 3.7 out of 5 stars, based on 984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advance America employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

984 reviews
1.0
Jul 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits package, semi-autonomous, potential for some personal and professional growth, OK pay in some parts of the country

Cons

Can be very stressful answering phones and helping customers at the same time, while handling cash. In a busy store, there is very little room for a manager to step-back, as center's need constant micro-managing in order to run smoothly, efficiently and remain profitable. The company starts new hires at around $20,000/year, making it difficult to attract good help. Turnover rates appear high, and retention rates low, at least in my experience. Also involves making collection calls, which in many cases are fruitless and monotonous. There seemed to be constant pressure to "grow" the business utilizing local store marketing tactics like tagging cars in parking lots, making gift baskets for local businesses and business-to-business marketing (dropping off flyers, business cards, etc.); all of which seemed to be a total waste of time, and makes an employee feel as if they are begging for business. Also, there seemed to be very little room for advancement. Other reviewers make the claim that posting this job experience on your resume can "stigmatize" your work history.

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Advance America Response
11y
Thank you for your feedback. In order to work in a center, we require the ability to know about all of our products and be able to assist a customer in his/her financial decisions. In order to increase our customer satisfaction rate of 97%, we have created an Advance America call center. While in a center working with a customer, your calls will forward to our call center and the customer will be helped through that avenue.
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Glassdoor has 995 Advance America reviews submitted anonymously by Advance America employees. Read employee reviews and ratings on Glassdoor to decide if Advance America is right for you.