Advanced Call Center Technologies reviews

Management Culture is satisfy the client first and employee morale last. Joke about how they don't want an employee for more than two years or they might have to give them a raise. They do not do annual evaluations on time and when they finally complete them any small increase is not paid retroactive. Pays the absolute minimum hourly wage attracting staff who are either desperate or unemployable somewhere else. It is amazing that a company this unprofessional and unskilled attract big clients like Bank of America and AT&T

- Company will tell clients that agents are being paid $10/hr when it's usually much less. - In my time there I saw multiple instances where egregious mistakes were covered up by management so the client wouldn't find out - Majority of people are living paycheck to paycheck - Bonuses are almost nothing, and you have to be dead-on in your performance to qualify. One minor slip will disqualify you. - Rat race mentality - Frequent drug abuse on site, especially in the bathrooms - Training is generally rushed and not comprehensive. Gives only the minimum information required (ex: Sales positions are taught a script, not necessarily how to sell) - Expectations are extremely high, conflicting with previous goals, and constantly changing - No transparency - Middle management and support staff are expected to work no more than 40 hours a week, but usually have a 60+hr/week workload - Senior management and executives don't care about the employees or the culture. - Turnover is embarrassing